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There's no doubt that data is gold to every enterprise. But analyzing mountains of it to divine actionable insight is becoming more challenging by the day. This is where innovators like <a target="_blank" href="https://www.cmscritic.com/amplitude-announces-new-testing-and-analytics-tools-for-making-smarter-product-decisions-at-scale/">Amplitude</a> – a leading digital analytics platform – are proving essential to unlocking data-driven decisions.Now, Amplitude has announced another breakthrough with the launch of Snowflake-native Amplitude, a Snowflake Native App that utilizes Snowpark Container Services – currently available in a private preview. Snowflake-native Amplitude allows joint customers to access self-serve behavioral insights directly within their Snowflake instance.The news was announced at Snowflake Summit 2023, the cloud data warehouse provider's annual user conference. Amplitude is one of a select group of partners developing Snowflake Native Apps that utilize Snowpark Container Services, and the new capability builds upon Amplitude and Snowflake’s partnership and data-sharing integration. This application marks Amplitude’s first warehouse-native offering. Warehouse-native Amplitude will help more organizations uncover the behavioral insights they need to make better product decisions without leaving their data platform of choice.Amplitude also announced several new capabilities, including AI-assisted data governance and automated instrumentation and reporting, to help teams access clearer insights faster. <h2>Unlocking the power of the enterprise data cloud</h2>Based on IDC data, only 32% of the data within an enterprise is being used. Additionally, with the deprecation of third-party cookies, marketers are looking to their data teams to drive more value from their first-party data stored in their data warehouse. Snowflake-native Amplitude unlocks the ROI of data in the data cloud. Joint customers can now mine additional value from their data by empowering their entire organization with access to self-serve insights from Amplitude — all without leaving their Snowflake instance. Snowflake-native Amplitude also simplifies data governance by using existing Snowflake security and access controls and eliminating the need to store or duplicate data in multiple places.“Today, siloed data makes it difficult for teams to get the insights they need to drive their business forward,” said Justin Bauer, Chief Product Officer at Amplitude. “We want to make it easier for teams to seamlessly and securely integrate customer and product insights with their Snowflake data. Now every Snowflake customer can unlock the benefits of self-service analytics to better understand each step in the customer journey so they can drive active user growth, increase retention, and improve monetization.”<h2>New features including AI and partner integrations</h2>Snowflake announced the launch of Snowpark Container Services to expand the scope of Snowpark. This was designed to help organizations run third-party software and full-stack applications – all within their account. By accessing and running commercial software and apps directly in Snowflake, customers can seamlessly enhance the value of their data using cutting-edge tools without moving or compromising security.“We continue to invest in our expansive partner ecosystem, accelerating how users build in the Data Cloud by reimagining what they can run within Snowflake, without tradeoffs,” said <a target="_blank" href="https://www.linkedin.com/in/chrischild/">Chris Child</a>, Senior Director of Product Management, Snowflake. “With the launch of Snowpark Container Services, we’re making this a reality. Amplitude’s proven track record of helping teams measure and understand customer behavior to improve customer experiences combined with the ease of use, scalability, and unified governance of the Snowflake Data Cloud will help us deliver more value for our joint customers.”This news comes alongside Amplitude’s announcement of several new capabilities to help technical and non-technical teams gain self-serve access to trusted data and clearer insights. With user experience improvements and automated insights, it’s never been easier to get started with Amplitude. New capabilities and integrations include:<ul><li>Automated instrumentation &amp; reporting: Instantly track user activity and baseline metrics like daily active users, average session length, and geolocation with Amplitude’s enhanced SDK so teams can start reporting on day one.</li><li>Industry-specific reporting templates: Customers can quickly discover product insights tailored to their business with new reporting templates that include industry-specific key metrics.</li><li>AI-assisted data governance: Maintain and continually improve data quality with automation and intelligent suggestions.</li><li>Expanded partner integrations: Quickly and easily send data to other parts of your stack with new and expanded integrations with Braze, Hubspot, Intercom, Marketo, and more.</li></ul>“As the amount of customer data within data platforms continues to grow, self-serve access to insights is a must-have,” said <a target="_blank" href="https://www.linkedin.com/in/davidmwallace/">David Wallace</a>, research director of customer data and analytics at IDC. “Snowflake-native Amplitude will allow teams to quickly and easily access more of their customer data while maintaining the security and governance benefits within their Snowflake instance.”As previously noted, Snowflake-native Amplitude is available in preview, and users can sign up for an Early Access Program.<h2>Q&amp;A with Justin Bauer</h2>Following the announcement, we had a chance to connect further with Justin Bauer, Chief Product Officer at Amplitude, to ask a few questions about the new service.  <hr />CMS Critic: How big of a deal are the AI capabilities mentioned in the announcement? AI-related features are leading most of the news cycle, and we're curious about how strategic the innovation is, and how it might provide a competitive edge for Amplitude.Justin Bauer: Amplitude has been early to the AI/ML Game. We have one of the most unique and comprehensive datasets on product and customer behavior, which allows us to develop powerful models that will impact how companies develop digital products. We already incorporate a number of ML capabilities to help our customers identify issues early, predict behaviors and personalize campaigns.With new advancements in Generative AI, we're looking to help our customers maintain &amp; improve their data quality more easily, generate analysis faster, and even summarize recommendations from their insights. Our new data governance capabilities are just an early example of that. We are also piloting a new feature in beta that uses conversational AI to dramatically shorten the time it takes for Amplitude users to answer questions. They can simply type “How many active users per day?” or “How many users are new versus returning?” into the analysis search bar and generate suggested analyses that help users analyze, explore, and learn.This is still early days, but we think AI has the potential to accelerate growth in the digital analytics category.<hr />CMS Critic: When will the new service be GA?Justin Bauer: Snowflake-native Amplitude will be GA in Q1 2024, but all of Amplitude's other new features are being rolled out this week. <hr />CMS Critic: Is there a cost advantage or economic optimization that might be a selling point?Justin Bauer: Snowflake-native Amplitude has some big cost benefits for organizations because there’s no need for you to export data to Amplitude or build new data pipelines. We run SQL queries directly on the data in an organization's warehouse and provide insights right from their source of truth. Maintaining and managing all of this data directly in Snowflake drives down costs for our joint customers. This process also eliminates the need to move data between systems, so teams can minimize data drift, which is what we call the divergence of two data sets over time. If data drift isn't prevented, it can create big data quality problems down the line. Another benefit is that we're making it easier for teams to manage data access controls, security, privacy, and governance directly in their warehouse. This means they can lift and shift over to Snowflake more easily, while keeping existing security and privacy controls intact.<hr />CMS Critic: Are the integrations one-click or require additional setup?Justin Bauer: We can't claim one-click, but how about 3-5? We do everything we can to make these integrations easy to get set up. And they're all configuration based, meaning you click instead of code to get them up and running.<hr /><h2>About Amplitude</h2>Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. Almost 2,200 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s 2023 Summer Report.

Amplitude Announces Snowflake-native Amplitude App: Q&A with Justin Bauer, Chief Product Officer

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Sometimes, the best place to begin is at the end.
Case in point: at the terminus of my conversation with <a href="https://www.linkedin.com/in/tifenndano/" target="_blank">Tifenn Dano Kwan</a>, she offered an impassioned promulgation.
“We can’t put people in boxes.”
The same could be said of Tifenn. To simply label her as a high-performing CMO in the technology industry would be boxing out the unique qualities that make her a remarkable leader and a compassionate, empathetic human.
Regarding people and how she cultivates both business and personal relationships, she further declared that “we need to be careful and open, always.”
Sage advice to be sure, but not the kind I was expecting from an interview that was primarily focused on analytics. And yet, these words seemed to crystallize our entire discussion, framing Tifenn’s disposition as a person who, at her core, is designed to give. At the same time, she creates a sort of sacred container for receiving, one that guided our conversation from beginning to end.
If there’s one truth that shone through our recent meeting, it’s that Tifenn Dano Kwan is undeniable. A brilliant maverick that exudes confidence, wisdom, and piercing energy. It’s easy to see why <a href="https://www.cmscritic.com/winning-the-analytics-game-an-interview-with-adam-greco-product-evangelist-at-amplitude/">Amplitude</a>, a leading digital and product analytics platform, has chosen her to shape the company’s vision and lead it forward.
It won’t be easy. As she settles into her role as Chief Marketing Officer, Amplitude faces an uncertain market. With the specter of economic recession peering through the veil for 2023, technology companies are relying on marketing and sales to become strategic engines for growth despite shrinking budgets.
Even amid these torrid times, Tifenn seems immeasurably cool, calm, and collected. This is how she rolls – and that became evident over the course of our discussion. At the same time, Tifenn is pumped about her plans at Amplitude. We talked about what she sees as the biggest opportunities, and what makes this role different from her previous CMO gigs at <a href="https://www.collibra.com/us/en" target="_blank">Collibra</a> and <a href="https://www.dropbox.com/" target="_blank">DropBox</a>. We also discussed Amplitude’s 2022 Product Report and the nuggets of wisdom she gleaned from the research.
Finally, we got personal, talking about her advocacy for the LGBTQ+ community and her focus on diversity. It’s another example of how she leads with both mind and heart – and refuses to put people in boxes.
<h2>From digital marketer to team builder</h2>
The CMO mantle was an almost predictable zenith for Tifenn, who caught the marketing bug early in her career and never looked back. Her journey began in the early 2000s, bouncing around traditional communications and media before settling into the tech field and cutting her teeth within partner and channel organizations.
“The objectives were always revenue and AR, yet I saw everything through the lens of marketing, from campaign services to vendors,” she said. “But I really found my sweet spot in organizing teams, processes, and programs.”
Maybe that’s why people call her a fixer. As she describes it, her prowess lies with mid-sized companies in a hyper-growth stage that are struggling to scale. She effectively threads the needle and brings it all together, typically managing teams of 50 to 60 people to get there.
She’s done this successfully time and again, most recently as CMO at Collibra – a leading data intelligence platform. During her tenure, she facilitated a data-driven transformation of the company’s marketing functions, helping build a category-leading brand. Prior to this, she held the CMO role at DropBox, the eponymous storage platform, where she drove revenue growth through customer centricity.
When it comes to her unrivaled “people powers,” it’s worth noting that she has a proven track record of minting CMOs. In fact, three of her previous direct reports have become Chief Marketing Officers, two at leading global organizations. This speaks volumes about her capacity to mentor and elevate her peers to the highest levels of performance.
<h2>An inflection point for marketing</h2>
Over the decades, Tifenn has nurtured a deep passion for harnessing the power of technology and DX to help teams reach their potential. In many ways, this has become her guiding mantra. Experience has clearly been a great teacher, informing her perspective on the value of marketing teams and how they directly accelerate growth.
Peering through the Zoom screen wearing a slick blazer, she prognosticated a bit about the future – and what makes this a pivotal moment of change.
“Marketing is going through a fundamental transformation,” she said. “And it’s also a consequential one where product teams and CFOs are working better together.”
This isn’t the first time we’ve heard this. In a recent <a href="https://www.cmscritic.com/mach-alliance-roundtable-focuses-on-composability-and-innovation-as-economic-activators-in-2023/">MACH Alliance board meeting</a> I was invited to, several vendors and ISVs within the community spoke about the growing alignment between technology leaders and CFOs as they look to invest in composable strategies.   
She went on to suggest that this enhanced connectivity is an essential part of the growth roadmap, and that leadership – from CFOs to CIOs – must be coordinated actors in achieving digital transformation to bring products to market faster.
“If there’s not GTM [go to market] synchronicity, then we’re missing something,” she added. “The next level of impact is to create more collaboration.”
<h2>Aiming for growth at Amplitude</h2>
While still fresh to the helm, Tifenn’s course is clear: lead Amplitude's marketing strategy to expand its best-in-class digital analytics platform and oversee its corporate, product, and revenue marketing teams.
This comes on the heels of positive customer reviews that appear to reinforce Amplitude’s focus on customer experience. The company was ranked #1 across nine categories in the <a href="https://info.amplitude.com/Digital-Asset-G2-Report_Fall-2022-G2" target="_blank">G2 Fall 2022 Grid Report</a> – including dual achievements as the #1 Product Analytics solution for the ninth quarter in a row and the #1 Mobile App Analytics solution for the fourth quarter in a row. 
Analysts are also tracking the company’s position with favor. In a recent Wave report, <a href="https://amplitude.com/press/customer-analytics-report-q2-22" target="_blank">Forrester</a> said that Amplitude was “born a digital product analytics vendor, but in a world where digital interactions make up the lion's share of customer interactions, the vendor has embraced the pivot into customer analytics." 
Aside from the positive traction from customers and market watchers, I asked Tifenn what made her choose Amplitude as her next act.
“They're at a big stage,” she said. “They want to be a multi-billion-dollar company, and I’m helping to create the integrated marketing strategy to get us there.”
But there’s more to the story, and it came in the form of a personal epiphany: throughout her career, she had been cultivating expertise in digital marketing and executing successfully. That said, she had never been what she described as an “expert” in the products she was promoting. Given her breadth of knowledge and keen focus on data and analytics, Amplitude presented an opportunity for her to breed a deeper authority over a product she believed in – and even demo its value and impact.
“When I heard about Amplitude, I was magically connected to its processes,” she said. “The business world is becoming product-lead, and I wanted to be able to talk about this product as an expert.”
<h2>Letting products guide the customer experience</h2>
I asked Tifenn to expand on Amplitude’s evolving position as a data analytics platform, and how its focus on product and customer data is different from the ubiquitous Google Analytics. Despite being the internet’s de facto standard, Google has <a href="https://searchengineland.com/ga4-isnt-all-its-cracked-up-to-be-what-would-it-look-like-to-switch-385105" target="_blank">faced criticism</a> over its chaotic move from Universal Analytics to GA4, prompting users to search for alternative solutions.
“As marketers, we need to shift to the metrics that matter most,” she explained. “The GA problem is that marketers don’t just care about the return on AR spend – they also care about the product. We retain them as customers in the product.”
I continued probing around this notion of learning about and ultimately retaining customers in the product. Why weren’t more companies going deeper into their product experiences to activate growth?
Tifenn expanded on this, tapping her own evidence-based experience. “The sooner customers interact with a product, the sooner we can convert them,” she said. “This became very clear for me at Collibra when we launched test drives and trials. This became our #1 tactic and asset because everything happens in the product.”
There it was again: in the product. It was like an affirmation echoing across our call. As a marketer, she said people don’t want to read eBooks and reports – they want to experience something meaningful that helps inform their decision in a more tangible way.
“This is where you start understanding the self-service motion and connecting the dots.”
On the topic of product-led growth, she went on to say that it’s not just a sales motion, it’s a mindset. “We need to meet customers where they are in the product and think about the funnel and the journey [from that perspective].”
To get there, it’s clear that the marketers of the future will need to be more connected through the product experience than ever before.  
<h2>Highlights from the Amplitude 2022 Product Report</h2>
I also asked Tifenn about a recent report published by Amplitude Labs, the company’s research and thought leadership arm. Dubbed “<a href="https://amplitude.com/product-report-2022" target="_blank">The Product Report 2022,”</a> it features exclusive data about the trends, industries, strategies, and products dominating the digital landscape – including the 30 “Next Hottest Products" to watch. 
According to Tifenn, the report has garnered significant interest from the market. “Within 48 hours [of publishing the report], we had already hit our quarterly goals for leads,” she said. “There is genuine interest and thirst for this data and insights.”
There were quite a few compelling points that Amplitude uncovered in its research. For example, digital product usage increased by 16% in 2022 – a double-digit gain, but a far cry from the 54% increase the previous year. This marked deceleration is likely a post-Covid phenomenon, following two years of unprecedented digital transformation.
Among the 12 industries that Amplitude analyzed in the report, the most significant growth was in HR/staffing and educational/upskilling categories. This could be the proverbial “canary in the coalmine” – an indicator that the economic downturn may be prompting workers to enhance their skillsets or seek new opportunities.
There’s also some data codifying that the “SaaS crash” many prognosticators feared was overblown. While SaaS growth did slow in the early part of 2022, things picked up later in the year, demonstrating the resilience of many platforms. Meanwhile, the company’s survey placed a spotlight on the complicated landscape of crypto-related products, which saw a meteoric acceleration in 2021. This year reflected modest gains, but the recent <a href="https://www.sec.gov/news/press-release/2022-219" target="_blank">FTX fallout</a> may have a chilling effect on 2023’s outlook.
The report also featured a survey from product leaders across industries about their plans for driving growth during a recession. There are several nuggets of wisdom here that are well worth the read. 
Tifenn also shared that Amplitude’s ranking of the next hottest companies was of great interest, prompting the report to go viral. The list includes up-and-coming apps in categories like healthtech and fitness, with brands like <a href="https://www.usemotion.com/" target="_blank">Motion</a>, <a href="https://mercdev.com/portfolio/tonal" target="_blank">Tonal</a>, and <a href="https://www.gong.io/blog/mobile-app/" target="_blank">Gong</a> populating the company’s top 10 in North America.
“What the product report validates are the elements in the economy,” Tifenn said. “It shows how technology companies have a voice in what’s going on. When those companies deliver a great product, customers respond. And the ones that really bet on their product make it to the list because it meets the needs of customers.”
<h2>A champion for diversity and advocacy </h2>
As our conversation drew to a close, I asked Tifenn about her open advocacy of the LGBTQ+ community, and her work to expand diversity within the technology sector.
“I’m an advocate by design,” she said, reflecting a bit about her wife and their bi-racial marriage, and how she built her confidence on that rock. Drawing on her personal and leadership strengths, she models advocacy and diversity in the workplace without forcing it, and it's evident that Amplitude's culture is conducive to supporting those bridges. 
Originally from France, Tifenn gave me a passionate account of the social and cultural conservatism that colored her upbringing. She came out while living in Singapore, where LGBTQ+ people have <a href="https://en.wikipedia.org/wiki/LGBT_rights_in_Singapore" target="_blank">struggled for equality</a> under a tacitly austere judicial system. In fact, prior to 2022, same-sex activities of any kind were illegal under a British colonial-era law called <a href="https://en.wikipedia.org/wiki/Section_377A_of_the_Penal_Code_(Singapore)" target="_blank">Section 377A</a>, which has now been repealed.
In a moving personal account, Tifenn shared a story about a cousin that was fiercely opposed to gay marriage. This family member ultimately chose not to attend her wedding. Rather than hold a grudge, Tifenn held steadfast to love and compassion over the years, which later lead to a reconciliation.
“When you show people kindness, they come around,” she said.
Indeed. We can all agree the world could use more kindness right now. And more leaders like Tifenn.
While the outlook for 2023 appears increasingly unsettled, Amplitude is focusing on the right people to face the challenges ahead. Maybe that's the right play. As an organization, they seem to understand that it's not just about the technology, but the people behind it – and the people it serves. 
I’ll end where I began by repeating Tifenn’s observation: we can’t put people in boxes. Perhaps by being careful and open, just as she suggests, we can unlock the real power of people to build better products and digital experiences.
And, if we're lucky, a better world.  
 
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Unlocking the Power of Products and People: A Conversation with Amplitude’s New CMO Tifenn Dano Kwan

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Composite headshot of Tifenn Dano Kwon with Amplitude logo

In physics, the word "amplitude" is defined as the maximum extent of a vibration or oscillation measured from the position of equilibrium.
OK. Unless you're a math nut, that might sound a little heady. But factor out the quantum mechanics and "amplitude" is really just a means of analyzing the range of quality for a process or phenomenon. 
In that sense, it's as relatable to measuring points on a wave as it is to tracking digital interactions. 
When <a href="https://www.linkedin.com/in/adamgreco/" target="_blank">Adam Greco</a> joined <a href="https://amplitude.com/" target="_blank">Amplitude</a> as a Product Evangelist in 2020, he saw a wave of displacement across the digital analytics industry – a seismic shift from a marketing to a product mindset, all in pursuit of broader customer analytics. He describes this moment as a new "digital divide" that centers around a much larger question: where exactly should digital analytics live in an organization?
I had a chance to chat with Adam just before Amplitude – a leading analytics and digital optimization platform – announced that it was named a "Strong Performer" in the Q2 <a href="https://amplitude.com/press/customer-analytics-report-q2-22" target="_blank">Forrester Wave report</a> for Customer Analytics Technologies. The timing was apropos as the company has wind in its sails. 
Adam might well be a quantum physicist in the field of digital analytics. For over two decades, he's advised hundreds of organizations on the practice of analytics and authored over 300 blogs and one "definitive" book on Adobe Analytics. He is often a featured speaker at industry events and has served on the board of the Digital Analytics Association. 
"I've been through more than anyone on planet." That's how Adam described his 25 years in the Adobe Analytics world – which included the early days of <a href="https://molzana.com/blog/adobe-analytics-a-decade-after-acquiring-omniture/" target="_blank">Omniture</a>. As Adobe's undisputed reign over the digital experience space expanded, he consulted around the AEM product and continued to roadmap the critical role of analytics.  
What's interesting about Adam is how he grounds a complex narrative with simplicity. In a <a href="https://amplitude.com/blog/adam-greco-joins-amplitude?utm_source=linkedin_organic&amp;utm_medium=Social&amp;utm_campaign=adam-greco" target="_blank">blog post</a> from late last year, he conjured Ted Lasso as a muse for his analytics journey, adding humorous anecdotes to help shape his story. In that sense, he's as much a physicist as a coach, which made for a great conversation around the convergence of digital analytics – and how Amplitude is helping to drive what's next. 
<h2>The Evolution of CDP and the Value of Data</h2>
Industry veterans always bring the gift of wisdom to technology organizations. Not to "age" Adam, but his two decades of work across the analytics landscape has provided him with unrivaled knowledge. To that end, he has some strong views on the role of customer data – and how organizations have had a traditionally siloed approach to managing and analyzing it. 
"We're really bringing disparate technologies together," he said. "CDP, analytics, personalization – all converging to build better customer experiences. As we moved from web to mobile to marketing, CDP, in particular, has been 'ungirding' all of this."
As Adam pointed out, many customers are using CDP just to collect data and then send it to analytics platforms. Part of his goal is to help move more organizations directly into Amplitude so they're not paying twice for their data – what he affectionately calls the "CDP Tax."
"CDPs should be more insights and analytics-driven, capable of looking at problems in experiences," Adam said. "Every vendor will need a CDP of some kind because they want to collect data from every touchpoint: mobile apps, OTT, web, etc. Pulling it all together and creating action is key."
What's clear to Adam is the critical role of analytics in the advancing data morass. He predicts that in five years, CDP will be unified with analytics and personalization, providing more of the actionable insight that organizations demand.
<h2>Expanding the Role of Customer Analytics</h2>
While still relatively fresh to his role at Amplitude, Adam's history and perspective have been key to shaping what's next for the field of analytics. He noted that companies are more interested than ever in using data to improve digital product experiences and understand customer behavior – and that product analytics, as a category, have been enabling product teams to be nimbler and more responsive.
According to Adam, Amplitude has had a head start in the analytics game because of its customer focus. He says that one of the biggest complaints is that organizations are having to use five or six different vendors to get what they need – from using <a href="https://analytics.google.com/analytics/web/provision/#/provision" target="_blank">Google Analytics</a> on their website, Amplitude for the mobile apps, and <a href="https://www.cmscritic.com/optimizely-partners-with-google-cloud-to-take-experimentation-to-the-next-level/" target="_blank">Optimizely</a> for testing. 
"That's a lot of tech," he said. "How do you build an audience with so much data going back and forth?"
<h2>Analytics in the Age of the App</h2>
Another factor that's weighing on Adam is the complexity of digital experiences and how apps are becoming the norm. The example he gave to me was of dropping your child off at college and realizing that they need three different apps to navigate schedules, calendars, transportation, and more. No websites – just apps. This shift can be generally positive for the user experience, but it's also creating challenges for tracking data.
"Google Analytics just isn't cutting it anymore," Adam said. "We're beyond websites. And websites aren't static anymore." He sees how even smart TVs, IoT, and other endpoints are displacing websites and how the younger generation seems to prefer apps over websites. He believes this trend may challenge legacy marketing products that track sessions and attribution. This includes the dependency on legacy vanity metrics like total users, downloads, and website visits – which are no longer enough to provide insights into the complete customer journey. 
Conflating all of this is the expectation that technologies will "just work." Companies are demanding advanced, out-of-the-box customer analytics and democratized access to data insights. As digital analytics markets converge, Amplitude is delivering a real-time, all-in-one analytics solution that equips companies with critical customer insights around all experience layers, including apps. 
<h2>Privacy and Legislation</h2>
One big thing Adam emphasized was the "earthquake" of change in customer data privacy. While <a href="https://gdpr-info.eu/" target="_blank">GDPR</a> and <a href="https://oag.ca.gov/privacy/ccpa" target="_blank">CCPA</a> have been codified, he said the legislation landscape is rapidly evolving, and business policies are shifting in lockstep. Case in point: Google, which continues to throw wrenches in the works.
"With Universal Analytics sunsetting and being replaced by <a href="https://www.solodev.com/blog/digital-marketing/how-to-make-the-leap-from-universal-analytics-to-google-analytics-4.stml" target="_blank">Google Analytics 4</a>, [Google] realized they were in the wrong field," he said. "Companies are upset." This is creating an opportunity for Amplitude as the market winds shift and organizations look to address new policies and requirements as it relates to their analytics data.
<h2>The Shift from Marketing Teams to Product Teams</h2>
Part of what's driving Amplitude's strategy is the notable shift of marketing professionals to the product side of organizations. As CMOs come to grips with expanding endpoints of user interactions, Adam said that marketing leaders are realizing they need more emphasis on product analytics than ever before. With Amplitude, these professionals are now getting a suite of marketing analytics and data management tools in one place, reflecting the convergence around measuring and delivering customer value at scale. 
As product teams become nimbler, arming them with more insight is essential. Amplitude's efforts to close the "data-to-insights-to-action" loop has been a core attribute, enabling users to test with continuous experience optimization. Amplitude's <a href="https://amplitude.com/digital-optimization-system" target="_blank">Digital Optimization System</a> is what enables these capabilities, providing both technical and non-technical product teams to tap behavioral insights to improve CX with greater speed and efficacy. 
<h2>A Thriving Community of Analytics Fans</h2>
Community is essential to the success of any company, particularly in technology. When a user event or conference materializes, it's a throat-clearing signal that a brand has achieved visibility and loyalty within its markets of interest. To that end, I asked Adam about the recent <a href="https://amplitude.com/amplify" target="_blank">Amplify Conference</a> that was held in Las Vegas this past May. 
"We were all a little nervous given the pandemic," he said. "We had about 1,500 people in person and many more online, but I could see that people were just excited to be with other people again."
Adam said that Amplify is a little different from other conferences in that it leans on expertise from across the analytics field. Even if attendees don't use Amplitude, he feels that the real value is creating access to analytics leaders and providing more relevant, "snackable" content through a wide range of sessions. 
Outside the conference, Adam said that the Amplitude community has always been connected through their love for the platform. "We're the coolest company for product people that no has heard of before. People who use us are passionate [about our platform]. We've even launched programs like Amplitude Academy that don't just focus on products, but highlight how our users are successful."
<h2>What's Next?</h2>
Adam's channeling of Ted Lasso seems apropos, as he's very adept at his "coaching role" as an evangelist. He's excited about the direction of the company and his continued efforts to learn, reflect, and share his knowledge as an analytics expert – and a fierce customer advocate. 
"I'm listening to a lot of sales calls and meeting with customers, trying to find common problems," he said. That sounds a lot like Coach Lasso: a leader that's truly empathizing with his players and working to understand the root problems. 
As for Amplitude, the company appears on a roll as it drives the shift to even broader customer analytics. According to the aforementioned <a href="https://amplitude.com/press/customer-analytics-report-q2-22" target="_blank">Forrester Wave</a>, "Amplitude was born a digital product analytics vendor, but in a world where digital interactions make up the lion's share of customer interactions, the vendor has embraced the pivot into customer analytics." 
As Ted Lasso once said, "you could fill two internets with what I don't know about football." The same might be said for many marketers and digital leaders as they face the growing complexity of customer data. But with Adam evangelizing Amplitude's innovation, they might have the right team to help businesses win the analytics game.

Winning the Analytics Game: An Interview with Adam Greco, Product Evangelist at Amplitude

<a href="https://amplitude.com/" target="_blank">Amplitude</a>, a digital optimization platform trusted by leading brands like Ford and Walmart, today announced the launch of two new tools: Experiment Results, a new feature of <a href="https://amplitude.com/amplitude-experiment" target="_blank">Amplitude Experiment</a>, and new innovations within the <a href="https://amplitude.com/?utm_source=adwordsb&amp;utm_medium=ppc&amp;utm_campaign=Search_AMER_US_EN_Brand&amp;utm_content=branded_split_home0522&amp;utm_term=amplitude%20analytics&amp;gclid=CjwKCAjwp7eUBhBeEiwAZbHwkRQ_RMbM6I-uLvu9QVZPRkzRvt7RV7IQ45IXedOoauMiA92YUdF36xoCZ_kQAvD_BwE" target="_blank">Amplitude Analytics</a> suite – including Campaign Reporting. These new tools will enhance Amplitude's insights around digital optimization and growth performance. 
We've been following Amplitude's rise across market segments for quite some time, and it continues to challenge the staple offerings with its rich mix of analytics features. Companies are finding significant value in Amplitude's behavioral insights, which help organizations to devise new strategies for improving user engagement, retention, and revenue. With the addition of these new tools, Amplitude seems poised to elevate its value for product and marketing teams – and give competitive platforms a run for their money. 
<h2>Accelerating and streamlining A/B testing with Experiment Results</h2>
A/B testing has become a powerful resource for understanding how the market is reacting to products and services. With the right insights into customer behavior and sentiment, organizations can optimize content, pricing, and other dimensions of their offerings to enhance conversions and sales. 
OK... so what's the downside?
The fact is (and we can corroborate this), most testing solutions and processes are incredibly time-consuming. Further, many conventional platforms focus on "vanity metrics" that don't fully reveal whether customers are happy with a product, service, or experience. According to Amplitude, Experiment Results will accelerate and streamline experimentation, empowering companies to make more informed product decisions, accelerate innovation, and drive business outcomes. 
Experiment Results allows teams to plan, track, and analyze experiments to make smarter decisions while using their existing feature flagging system. Product and data science teams can now dramatically scale experimentation with Amplitude's powerful self-service experimentation analysis – all built on the industry's #1 product analytics solution. Amplitude says that Experiment Results will deliver the right data and analytics for teams to set goals, determine if experiments reach a required level of statistical significance, and automatically provide recommended next steps.
<img src="https://cmscritic.com/ms-content/uploads/2022/05/pr-54-experiment-results-t-test-results.png" alt="Experiment Results - T-test Results" />Experiment Results - T-Test Results
The top product teams test all new features – often running tens of thousands of experiments to understand the impact of each product change. The biggest barrier to scaling product experimentation is having data and analytics to analyze the results of experiments. Many companies already have infrastructure to deliver new experiments, but rely heavily on data science teams and homegrown infrastructures to formulate the results and provide recommendations on what to do next. 
Experiment Results effectively removes those bottlenecks with self-service experimentation – so more teams can run more experiments quickly and efficiently. Starting today, companies can pair their existing feature flagging infrastructure with Amplitude's sophisticated experimentation analysis capabilities to inform product decisions, accelerate innovation, and drive revenue.  
"Winning product leaders use data-driven insights to determine what product changes to make. With Experiment Results, customers can exponentially increase the number of experiments they run, and get recommended next steps on their experiments," said Justin Bauer, SVP of product at Amplitude. "This means non-technical teams can make smarter decisions faster at scale and ultimately deliver the right features that drive value for their customers and growth for their organizations." 
Key innovations from the company's announcement include:
<ul>
<li>Multi-Metric Causal Analysis: Experiment Results helps teams determine the causal, statistically significant outcomes of experiments – like identifying if users increased their average order spend due to the product change. It reduces the effort to define metrics, analyze data, and present results, supporting both sequential testing and t-test analysis within the Amplitude Experiment product.</li>
<li>Downstream Analysis for Experiments: With predefined metrics and pre-populated charts, Experiment Results moves teams from experimentation to decision-making stages faster. Amplitude's easy-to-understand dashboards enable cross-functional leaders to quickly share experiment results for accessible downstream analysis.</li>
<li>Automated Goals and Recommendations: Experiment Results also guides users to set the right goals, automatically uncovers whether tests are statistically significant, and provides recommended next steps in a quick snapshot.  </li>
</ul>
<img src="https://cmscritic.com/ms-content/uploads/2022/05/pr-54-experiment-results-create-metric.png" alt="Experiment Results - Create Metric" />Experiment Results - Create Metric
<img src="https://cmscritic.com/ms-content/uploads/2022/05/pr-54-experiment-results-dashboad-distribution.png" alt="Experiment Results - Dashboad Distribution" />Experiment Results - Dashboard Distribution
<h2>Campaign Reporting, Metrics, and Data Tables in Amplitude Analytics </h2>
With <a href="https://amplitude.com/amplitude-analytics" target="_blank">Amplitude Analytics</a> — Amplitude’s #1 ranked product analytics solution — marketing and product teams can measure campaign and channel performance alongside downstream product metrics like user engagement and retention. Now, with the addition of Campaign Reporting, those same teams will have unprecedented visibility into metrics across the entire funnel, all in a single system. 
Additional new features in Amplitude Analytics include outcome-focused Metrics and Data Tables. These enhancements will empower teams to discover how their marketing programs and product usage meaningfully affect key business outcomes such as sales and revenue. Together, these tools enable cross-functional teams to quickly close the insights-to-action loop and make better business decisions.
Traditionally, there’s been a disconnect between product and campaign data. Organizations leverage product analytics for visibility into customer behaviors and product changes, but struggle to connect marketing performance metrics like attributing user growth to specific channels. For the first time, Amplitude is bringing both marketing and product teams together in a single system to understand how their investments drive growth.
Key innovations in Amplitude Analytics include:
<ul>
<li>Campaign Reporting: With Amplitude’s new Campaign Reporting capabilities, businesses can see which acquisition channels users are coming from across organic and paid sources, understand how marketing programs impact product KPIs using built-in attribution modeling, and understand cross-channel return on ad investments with brand new integrations into their advertising data platforms. </li>
<li>Metrics: With new outcome-based Metrics from Amplitude, product and marketing teams can quickly create a standard set of metrics that make it easy to connect behaviors with outcomes such as sales or revenue. Teams can now align around common definitions for the metrics that matter most to their business and make faster decisions with trusted insights. </li>
<li>Tables: With new Data Tables, customers can measure multiple KPIs in a single view in order to compare and make decisions about their business. Data tables allow for more flexible reporting so marketing and product can have a side-by-side analysis of metrics across the entire customer journey.</li>
</ul>
“Traditionally, marketing, product, and analytics teams have all relied on separate tools to do their jobs, but today, this siloed approach is no longer effective as organizations seek to understand how every decision and action impacts their most important metrics,” said Justin Bauer, Chief Product Officer at Amplitude. “With these customer needs in mind, we’re doubling down on digital analytics and investing in new tools that will provide holistic product insights faster. The introduction of campaign reporting, outcome metrics, and data tables make it easier for teams to consolidate their analytics solutions while expanding the types of metrics they can track across the end-to-end customer journey.”
You can learn more about Amplitude Analytics <a href="https://amplitude.com/blog/new-digital-analytics" target="_blank">here</a> or watch a <a href="https://info.amplitude.com/watch-amplitude-demo" target="_blank">demo</a>. If you're interested, Amplitude is currently hosting <a href="https://amplitude.com/amplify" target="_blank">Amplify 2022</a>, its product and growth conference, through May 26, 2022. You can <a href="https://web.cvent.com/event/6b55d27c-9646-4126-86af-bd79f33821fe/regProcessStep1:ee30c3a1-0f30-4fee-ba8c-32147f226758?refid=linkedin_organic&amp;rp=f066f728-f047-4d92-a561-ec9cf275401b" target="_blank">live stream</a>, follow on <a href="https://twitter.com/Amplitude_HQ" target="_blank">Twitter</a>, and read the <a href="https://amplitude.com/blog/" target="_blank">Amplitude blog</a> for more updates. 
<h2>About Amplitude</h2>
Amplitude is the pioneer in digital optimization software. More than 1,700 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude to help them innovate faster and smarter by answering the strategic question: "How do our digital products drive our business?" The Amplitude Digital Optimization System makes critical data accessible and actionable to every team — unifying product, marketing, developers, and executive teams around a new depth of customer understanding and common visibility into what drives business outcomes. Amplitude is the best-in-class product analytics solution, ranked #1 in G2's 2022 Spring Report. Learn how to optimize your digital products and business at <a href="https://amplitude.com/" target="_blank">amplitude.com</a>.

Amplitude Announces New Testing and Analytics Tools for Making Smarter Product Decisions at Scale

<a href="https://www.cmscritic.com/siteimprove-seo-provides-all-in-one-capabilities-for-enhancing-search-performance/">Siteimprove</a>, the enterprise SaaS company with solutions for improving website governance and performance, <a href="https://siteimprove.com/en-us/company/press/siteimprove-s-enterprise-platform-delivers-275-return-on-investment/" target="_blank">announced</a> the findings of a new Forrester TEI study – demonstrating that their platform delivered a 275 percent return on investment (ROI) over three years for a composite organization. 
The study also suggests that the Siteimprove investment could be paid back in less than six months – an impressive ROI by any measure and a testament to the accessibility leader's value across the digital stack. 
Despite being known for their best-of-breed <a href="https://siteimprove.com/en-us/accessibility/" target="_blank">accessibility scanning and monitoring solutions</a>, Siteimprove also offers a robust <a href="https://siteimprove.com/en-us/seo/" target="_blank">SEO platform</a> with a range of powerful enterprise features, including enhanced search capabilities. 
Siteimprove has also added two new tools to their ecosystem – <a href="https://siteimprove.com/en-us/ads/" target="_blank">Siteimprove Ads</a> and <a href="https://siteimprove.com/en-us/performance/" target="_blank">Siteimprove Performance</a> – which help simplify Google Ad management and make website performance data more understandable and actionable. This <a href="https://www.cmscritic.com/siteimprove-seo-provides-all-in-one-capabilities-for-enhancing-search-performance/" target="_blank">combined suite</a> provides marketers with greater control and insight across their martech stack. 
"Siteimprove's performance-with-a-purpose optimization allows marketers to spend more time on efficient, effective content creation that truly impacts revenue," said Shane Paladin, CEO of Siteimprove. "The Forrester [TEI] analysis validates our core mission: helping marketing teams consistently deliver the most accessible, inclusive, relevant, discoverable and usable content."
<h2>Making sense of TEI and ROI</h2>
TEI, short for Total Economic Impact, is a methodology developed by <a href="https://www.forrester.com/policies/tei/" target="_blank">Forrester Research</a> that's been used by technology consumers and businesses for over 20 years. TEI provides business value justification analysis to help organizations understand the financial impact of a technology investment. It consists of four components for evaluating the impact of an investment: cost, benefits, flexibility, and risk. 
The Siteimprove TEI study included clients from across North America and Europe that are focused on providing a more consistent and elevated digital experience for their customers. Based on the findings, prior to using Siteimprove, the interviewees noted how their organizations lacked the necessary capabilities to deliver cohesive, high-quality digital experiences across their websites. 
By using Siteimprove to identify errors and performance issues within their digital experiences, participants in the study were able to:
<ul>
<li>Refine their site design and UX, leading to nearly $415,000 in savings: With Siteimprove, users were able to methodically apply an insights-driven approach to page redesigns, content creation, and marketing campaign spending. This led to an increase in site visits, higher registrations, and a reduction in marketing spending.</li>
<li>Improve accessibility, resulting in almost $179,000 in savings: By addressing key accessibility concerns such as readability and inclusivity, companies enabled website visitors with disabilities to interact with their brand more effectively. In addition, customers were able to expand their audiences by offering a more seamless experience to a broader base of users. </li>
<li>Automate monitoring and workflow capabilities, leading to more than $75,000 in savings: By leveraging Siteimproves's automated tools and resources, organizations were able to reduce the average time spent on error detection and content monitoring by 90%.</li>
<li>Bolster traffic from SEO, leading to nearly $110,000 in savings: Through web content optimization – primarily the identification and remediation of technical, content, user experience (UX), and mobile issues – Siteimprove users were able to enhance their website content, improve search engine rankings, and drive more traffic. </li>
</ul>
<h2>What customers had to say in the Forrester TEI study</h2>
TEI has become an invaluable resource for many organizations – and with the Forrester name behind it, the quality goes well beyond other independent research sources.
Still, there's no better indicator of success than the voice of the customer. To that end, the study also featured comments from interviewees that codified the benefits of Siteimprove. Here's one from the head of web marketing for an information technology company:
"We have multiple in-country based [sic] websites, all with different teams. I needed a solution that could help us centrally understand the quality of these sites and provide them with easy-to-understand actions to rectify the identified problems."
And another from a marketing analyst in the education field:
“I spend more time now planning optimizations and providing insights to the business. Previously, I was spending a lot of time collecting and manipulating data and not as much time learning from the data. Siteimprove definitely helps with that.”
There's more to glean from the full TEI study. Siteimprove provides a <a href="https://siteimprove.com/en-us/tei-of-siteimprove/" target="_blank">free copy</a> on their website.
<h2>About the Forrester TEI Study</h2>
Total Economic Impact ™ (TEI) is a methodology developed by Forrester Research that enhances a company's technology decision-making processes and assists vendors in communicating the value proposition of their products and services to clients. The TEI methodology helps companies demonstrate, justify, and realize IT initiatives' tangible value to senior management and other key business stakeholders.
<h2>About Siteimprove</h2>
Siteimprove's enterprise platform transforms content into the foundation of winning customer experiences that drive revenue. Marketing teams using Siteimprove's data-driven approach to consistently deliver content that meets strict digital accessibility requirements and is optimized for SEO, and marketing campaigns. Siteimprove works alongside DXPs, giving marketing and web teams end-to-end visibility throughout the content lifecycle. By automating time-consuming tasks, Siteimprove empowers marketers to deliver highly optimized content faster. Over 7,500 companies use Siteimprove to transform their content into revenue and is regularly recognized as a G2 leader across the board.

New Forrester TEI Study: Siteimprove Enterprise Platform Delivers 275% ROI

paris-tuzun

Image of Siteimprove logo with graphic showing ROI and payback of less than 6 months

Bloomreach, a leading Digital Experience Platform (DXP), and Exponea, the Customer Data and Experience Platform (CDXP), have <a href="https://www.bloomreach.com/en/news/2020/bloomreach-and-exponea-announce-strategic-partnership.html">announced a strategic alliance</a> to offer more enhanced digital commerce experiences to the market. 
The partnership will provide their joint clients with a more personalized and sophisticated e-commerce solution, combining Bloomreach’s rich catalog of DXP capabilities with Exponea’s customer-centric approach to unifying data.
Partly driving the move is Amazon’s market dominance in the e-commerce and digital retail space. While brands struggle to compete around rapid distribution and free shipping – key attributes to <a href="https://www.marketwatch.com/story/amazon-has-the-right-businesses-to-weather-coronavirus-but-spending-could-grow-even-faster-2020-04-13">Amazon’s success during the COVID-19 pandemic</a> – they often miss the mark with customer experience. This is where Amazon excels, and where Bloomreach and Exponea plan to focus their offerings.
By combining their unique capabilities, the two companies plan to help brands and retailers create more relevant and personalized experiences based on data and insights. Their innovative catalog of capabilities will help customers to increase retention, drive repeat purchases, recommend relevant products, and increase customer satisfaction.
<h3 id="a-partnership-built-for-digital-commerce-experiences">A partnership built for digital commerce experiences</h3>
Both Bloomreach and Exponea have experienced significant growth as a result of the recent surge in digital commerce worldwide, <a href="https://www.weforum.org/agenda/2020/08/covid19-pandemic-social-shift-ecommerce-report/">accelerated by the COVID-19 pandemic</a>. While both vendors maintain solid reputations in the market, this partnership represents an innovation “sweet spot,” leveraging their strengths to offer a more complete solution.
Bloomreach is on a mission to arm enterprises with a superior weapon in their battle against the Amazons of the e-commerce world. In 2018, they <a href="/bloomreach-launches-dxp-for-commerce-so-enterprises-can-beat-amazon/">launched</a> their DXP for Commerce to offer highly relevant and personalized digital experiences. Today, their Bloomreach Experience Platform (brX) drives over $200 billion in digital commerce experiences across many of the world’s largest online retailers, brands, distributors, and B2B manufacturers – representing 25% of retail e-commerce in the U.S. and U.K.
Exponea – <a href="https://go.exponea.com/exponea-named-cool-vendor">which was named a “Cool Vendor” in multichannel marketing in 2020 by Gartner</a> – collects and unifies data from all customer touchpoints. They enrich customer data through AI, providing insights to deliver personalized campaigns to individual targets through preferred channels. Exponea processes more than 2 billion customer profile updates every day on behalf of leading retailers and brands, enabling marketers to leverage over 250 billion behavioral events in real-time to orchestrate powerful 1:1 marketing.
<blockquote>This partnership will amplify both Exponea and Bloomreach’s unique capabilities to drive consistent and laser-targeted customer experiences across marketing and commerce. Combining together Exponea’s customer-centric view with Bloomreach’s catalogue-centric view will enable our joint customers to have the most sophisticated e-commerce experience possible.
- Peter Irikovský, CEO of Exponea</blockquote>
The alliance comes at a time when leading vendors across the digital stack are making big moves to compete more effectively in a crowded, fragmented landscape. As more organizations pivot to online – specifically in the retail sector – demand for rapid, end-to-end solutions is increasing by the day. By aligning their capabilities, Bloomreach and Exponea can fast-track a more effective response to shifting market conditions and challenge the e-commerce space. 
"We've long been on a mission to power exceptional commerce experiences – from search to content, to leveraging our commerce-specific data and AI to drive personalization,” said Bloomreach CEO and co-founder Raj De Datta. “We chose to partner with Exponea for their impressive customer data analytics capabilities, omnichannel campaign execution, and their strong and trusted relationships with our joint customers. Having looked at this closely, we believe they are the clear global leader in driving high performing marketing and customer communications, and the synergies we can drive across our platforms are very meaningful for our customers.” 
“Bloomreach is best-in-class when it comes to the search and commerce experience,” added Peter Irikovsky, CEO of Exponea. “We’ve been impressed by their robust platform and the company’s sophisticated B2B and B2C customer base for quite some time. The combination of our strengths will enhance the personalized customer experience for our joint clients with the most innovative, fast, and impactful solutions in the market.”
<h3 id="about-bloomreach">About Bloomreach</h3>
<a href="https://www.bloomreach.com/en">Bloomreach</a> is digital experience enhancement platform that enables highly personalized digital experiences for retailers, banks, distributors, manufacturers, public service agencies and other enterprises. Its flagship product, brX, is a digital experience platform built specifically for brands, retailers, and B2B companies who want to grow their revenue online while delivering each of their customers a premium, personalized commerce experience. brX combines content management capabilities with market-leading commerce-specific, AI-driven search, merchandising, and personalization in one flexible, API-first next-generation platform. Bloomreach serves over 500 global brands including Albertsons, Staples, Bosch, Puma, FC Bayern München, and Marks &amp; Spencer.
<h3 id="about-exponea">About Exponea</h3>
<a href="https://exponea.com/">Exponea</a> is a Customer Data and Experience Platform (CDXP) that collects and unifies data from all customer touchpoints into a unified Single Customer View and utilizes this data to help e-commerce businesses to convert and retain customers by acting on customer signals with the right message at the perfect time through the preferred channel. Built from the ground up (i.e. no acquisitions) for retail and e-commerce, Exponea collects and unifies data from all customer touchpoints to give businesses the insights and action opportunities they need to execute campaigns that deliver real results.

Bloomreach and Exponea Announce Strategic Partnership to Energize Digital Commerce Experiences

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When any web or digital professional thinks “analytics,” the first name that comes to mind is Google. And for good reason: the Google Analytics platform is the most widely used on the planet. Every day, millions of individuals and organizations rely on Google’s insights as their “source of truth,” helping them to better understand their customers and improve their digital experience.
<a href="https://blog.google/products/marketingplatform/analytics/new_google_analytics">Google Analytics 4 was just released</a>, and everyone from developers to digital marketers have been eagerly anticipating this update. The good news: it doesn’t disappoint. Not only is there a much deeper integration with their popular Google Ads platform, but the new Google Analytics offers some cutting-edge, AI-powered enhancements that are certain to delight users across the digital spectrum.
Google Analytics has a legacy that’s almost as old as the tech giant itself. It began when a still-youthful Page and Brin <a href="https://urchin.biz/urchin-software-corp-89a1f5292999">acquired Urchin</a> in 2005, adding their innovative web statistics and analytics technology to the Googleverse. Shortly thereafter, Google Analytics was officially launched, and has continuously evolved its core features for tracking and reporting on website traffic. Today, it’s a keystone of the Google Marketing Platform brand, and provides an SDK for gathering usage data from iOS and Android via their <a href="https://developers.google.com/analytics/solutions/mobile">Google Analytics for Mobile Apps</a>.
The Google Analytics 4 release is a milestone, as it’s the first major deviation from the Urchin framework – providing a new, more intelligent analytics platform that builds on the foundation of the <a href="https://blog.google/products/marketingplatform/analytics/new-way-unify-app-and-website-measurement-google-analytics/">Google’s App + Web property</a> introduced last year. Google previously had two separate analytics tools for web and apps (Google Analytics and Google Analytics for Firebase), but the App + Web resource combines everything to present a holistic view of customer data.
<h3>New insights and predictions powered by machine learning</h3>
By applying advanced machine learning models, Google Analytics 4 can automatically alert you to significant trends in your data – like products experiencing increased demand around specific customer needs. With enhanced predictive modeling, it can even anticipate future actions your customers may take. For example: it can help calculate churn probability so you can more efficiently invest in customer retention at a time when marketing budgets are under pressure.
<figure class="kg-card kg-image-card"><img src="https://cmscritic.com/ms-content/uploads/2023/08/google_analytics_predictive_metrics.png" srcset="/wp-content/themes/cmscritic/img/cmscritic/content/images/size/w600/2020/10/Google_Analytics_predictive_metrics.png 600w, /wp-content/themes/cmscritic/img/cmscritic/content/images/2020/10/Google_Analytics_predictive_metrics.png 1000w" /></figure>
<h3>Customer-centric measurement without fragmentation by device or platform</h3>
<figure class="kg-card kg-image-card"><img src="https://cmscritic.com/ms-content/uploads/2023/08/google_analytics_new_reporting.gif" /></figure>
Google Analytics 4 uses multiple identity spaces, including marketer-provided User IDs and unique <a href="https://support.google.com/analytics/answer/9445345?hl=en">Google signals</a> from user opt-in ad personalization – giving you a more complete view of how users interact with your brand. For example, you can track if customers first discover your business from an ad on the web, then later make purchases in an app or from a website. 
You’ll also get a better understanding of your customers across their entire lifecycle, from acquisition to conversion and retention. As has long been the case, Google enhances attribution and intent, giving marketers greater insight to power their Customer 360 strategies.
<h3>Deeper integration with Google Ads</h3>
Google Analytics 4 also offers a deeper integration with <a href="https://ads.google.com/home/">Google Ads</a> and the suite of Google marketing products, letting you create custom audiences based on your web and app traffic. Now, you can better reach your customers with more relevant, personalized experiences to drive higher conversions. These optics are designed to improve the overall ROI of your marketing spend.
<h3>More granular data controls</h3>
<a href="https://www.ionos.com/digitalguide/websites/digital-law/general-data-protection-regulation-new-rules-for-businesses/">GDPR</a> and <a href="https://www.ionos.com/digitalguide/websites/digital-law/california-consumer-privacy-act-ccpa/">CCPA</a> have had a profound impact on digital practices, and Google has been at the center of it. What’s great is that Google Analytics 4 offers enhanced features for managing data privacy and compliance. With these granular controls, marketers can confidently manage how they collect, store, and leverage their Analytics data.
<h3>Conclusion</h3>
Google Analytics has been around the block – and for such a mature and megalithic brand, it’s sometimes hard to expect a lot of product or service innovation. While the core features are still well-represented in this new version, the big shift is the around the unification via App + Web, enabling a more holistic view of the customer experience across both channels. With so much complexity around website traffic and users, making sense of the data is key – and Google seems to be doubling down on that mission.
The tighter coupling with their Google Marketing Platform, specifically Google Ads, is more evidence that the "search king" is connecting all of the various endpoints along the journey. The intended result: a more seamless, end-to-end marketing platform that is becoming increasingly automated by the day. 
If you’d like to upgrade to Google Analytics 4 from your existing analytics setup, you can <a href="https://support.google.com/analytics/answer/10089681#start">create a new Google Analytics 4 property</a> alongside your existing properties. This will allow you to start gathering data and benefit from the latest innovations as they become available – all while keeping your current implementation intact.
If you haven’t used Google Analytics yet… well, 2005 is calling. But it's not too late. Click <a href="https://analytics.google.com/analytics/web/provision/#/provision">here</a> to get started for free.
<h2>About Google Analytics</h2>
<a href="https://analytics.google.com/analytics/web/">Google Analytics</a> is a web analytics service offered by Google that tracks and reports website traffic, currently as a platform inside the Google Marketing Platform brand. As of 2019, Google Analytics is the most widely used web analytics service on the web.

Google Analytics 4 Unifies App and Web Analytics, Adds AI and Marketing Enhancements

When it comes to SEO, there are a number of tools that can help improve your website’s performance. And that’s the problem: you often need multiple resources to manage a comprehensive SEO strategy, and few platforms offer complete solution with the right mix of features.
While Siteimprove has built a strong reputation around their industry-leading <a href="https://siteimprove.com/en-us/accessibility/">accessibility scanning and monitoring solution</a>, their SEO platform boasts some powerful enterprise features for enhancing search while simplifying the overall management.
We took a fresh look at Siteimprove SEO to see what gives it an edge – and how their all-in-one platform can help power your search and Digital Presence Optimization (DPO) strategies.
<h3 id="the-impact-of-covid-19-on-seo">The Impact of COVID-19 on SEO</h3>
The Coronavirus pandemic has unquestionably changed the way we live. But it’s also dramatically elevated the value of SEO.
With more people working from home, streaming video content, and ordering goods online, internet usage has increased exponentially. While businesses have begun to reopen in most places, the effects of COVID-19 have had a profound and lasting impact on digital experience.
From events to food service to hospitality, almost every industry has been forced to transform their operations. As businesses continue to become more reliant on digital strategies, SEO is playing an even bigger role for driving leads and competing online.
<h3 id="seo-made-simple">SEO Made Simple</h3>
Digital professionals already know how challenging it is to manage a successful SEO strategy. With dozens of tools flooding the already overloaded <a href="https://chiefmartec.com/2020/04/marketing-technology-landscape-2020-martech-5000/">MarTech landscape</a> – from analytics to keyword research to linking – the choices can feel overwhelming.
Siteimprove SEO helps cut through this complexity by combining the most essential tools in one place and integrating their capabilities. This makes the SEO job less cumbersome while providing more actionable insight and value.
We’ve already mentioned Siteimprove’s best-of-breed accessibility platform. These features go hand-in-hand with SEO, as accessibility is built on structured website tagging and labeling. Search engines love these components, so fixing your accessibility means improving your SEO. It’s relatively easy to add Siteimprove’s accessibility scanning and monitoring to help flag ADA compliance violations.
<h3 id="an-all-in-one-platform-for-optimizing-search">An All-in-One Platform for Optimizing Search</h3>
While no platform can bring everything together in one place, Siteimprove gets pretty close. Here are some key features worth noting:
On-Page Diagnostics 
Siteimprove incorporates 66 unique SEO checks, including scans for missing meta descriptions, spelling mistakes, broken links, poor readability, and links to unsafe domains. Based on all the checkpoints, it then calculates your SEO score, measured on a scale of 0-100.
There are four separate categories: Technical, Content, User Experience, and Mobile Standards. Each category gets its own score with their total making up the overall score. The scoring system allows users to easily identify what needs to be improved and where they should direct their efforts. This makes managing and understanding your SEO much easier. The following ranges give an indication of how your website is doing:
- Red: 0-49 (poor)
- Orange: 50-89 (average)
- Green: 90-100 (good)
A score of 90+ will place your website in the top 5% of all websites, according to Google’s performance metrics. Making your score higher will improve your SEO, user engagement, and user experience – thus increasing conversions.
Keyword insights 
The Keyword insights feature allows for advanced keyword discovery and monitoring. Through a direct integration of <a href="https://search.google.com/search-console/about">Google’s Search console</a>, Siteimprove SEO helps you learn how Google’s search engine sees your website and which queries make your website appear in search results. With Keyword Insights, you can identify keywords that drive traffic to your website and see their search volume, estimated traffic, competition level, and even a specific keyword’s potential ranked from low to high.
Search Engine Analytics 
With Siteimprove, you can see where your visitors are coming from and how engaged they are with your content. Search Engine Analytics provides statistics on visitors from search engine referrals, their county, and even the devices they use. With all the data at your fingertips, you can enhance your digital strategies and focus your campaigns based on incredibly useful metrics.
Backlink checks 
Backlinks are hyperlinks that live on other websites that lead back to your website. Backlinks are an important part of any SEO strategy, as search engines use backlinks as an indicator of your domain authority (essentially how popular or important your website is). With backlink checks and analysis, you can see which sites are publishing links back to you, and identify links that boost your ranking or even put it at risk.
Duplicate Content Finder 
Duplicate content is a problem almost every web or content manager faces. Google and other search engines work hard to index pages with distinct information, and duplicated blocks of content can be seen as manipulating SEO to win more traffic. Even if duplicate content includes things like printer-only versions of pages, the search engines can’t always tell which version to display. Consequently, your page may rank lower or even be excluded from search results. While canonical tags can be used to combat this, it’s good to avoid the problem in the first place.
With Siteimprove, you can search and identify duplicate content, compare the percentage of similarity between pages, and provide page view statistics. Armed with this data, you can take action to remove or properly tag your duplicate content and improve your rankings.
Content Optimization 
With Siteimprove, you can map specific keywords to where they should appear in your content. You can even get recommendations on how to optimize your overall content for keywords.
Accessibility 
As we already mentioned, Siteimprove is well-regarded for their accessibility solutions. But improving your SEO can help support your overall accessibility – and adding Siteimprove’s scanning and monitoring tools can help give you a clean bill of health around violations.
Siteimprove’s scanning and monitoring tools check your website for a range of accessibility issues and compile scoring based on WCAG 2.0 ratings for A, AA, or AAA standards. If you have a big site, you can use automated accessibility checks to simultaneously test hundreds of pages. You can then generate actionable reports that allow you to remediate any issues and track your improvements for regulatory or governance requirements.
<a href="https://siteimprove.com/en-us/accessibility/">Click here</a>  to learn more about Siteimprove’s accessibility solutions.
<h3 id="integration-with-cms-platforms">Integration with CMS Platforms</h3>
Siteimprove works seamlessly with most content management systems. It offers a set of pre-built plugins for specific platforms, as well as integrations developed in collaboration with CMS vendors. There are also a number of community plugins that have been developed and supported by third parties. Siteimprove does feature an <a href="https://api.siteimprove.com/v2/documentation">API spec with complete documentation</a> for building custom integrations.
<h3 id="pricing">Pricing</h3>
Along with their suite of SEO tools, Siteimprove offers multiple enterprise products through a subscription-based model. While they don’t offer pricing on their website, you can contact their sales team to develop a custom quote around your organization’s needs and goals.
You can also get a free demo of the software <a href="https://siteimprove.com/en-us/request-a-demo/">https://siteimprove.com/en-us/request-a-demo/</a>
<h3 id="about-siteimprove">About Siteimprove</h3>
Siteimprove offers the world's most comprehensive cloud-based Digital Presence Optimization (DPO) software. The Siteimprove Intelligence Platform provides eye-opening insights that empower more than 7,500 teams to create higher quality content, drive better traffic, measure digital performance, and work towards regulatory compliance—all from one place. We are also proud to offer best-in-class technical support, academy courses, services, and technology integrations.

Siteimprove SEO Provides All-In-One Capabilities for Enhancing Search Performance

Regardless of whether you have a successful business that meets all of its sales goals, or you’re a brand-new startup that is still struggling to keep afloat, you need to be able to analyze important data in order to make informed decisions about your brand.
There are so many different aspects to running a business, even though sometimes they may not seem connected.
However, it’s these subtle connections that can make all the difference between a successful company that really takes off, and one that crashes and burns.
By understanding and implementing <a href="https://www.linkedin.com/pulse/business-intelligence-vs-analytics-whats-difference-alexia-p-bullard">business intelligence and analytics systems and programs</a>, business owners are better able to keep track of important data and use those numbers to their advantage.
<h2>Business Intelligence vs. Business Analytics</h2>
Business Intelligence concentrates on a consistent grouping of data in order to organize and track performance and to guide business planning. It answers the questions of “what happened”, “Where can we improve,” and “how often does this occur.”
Business Analytics consists of the skills, technologies, and applications required for exploration and investigation into the data acquired through business intelligence. This data is then used to predict future events, or to find patterns within a business’ data that would have never otherwise been found. This answers questions like, “Why is this occurring,” “what will happen if this trend continues”, “what is going to happen next”, and “Given x, what is the best possible outcome.”
For example, if a company that sells band patches checked their business intelligence and analytics, they would discover their band patches sales tend to peak in July. They would also see that barely any patches are sold in December.
With this information, they could find the optimal times to put their band patches on sale, and when they should stock up on their inventory.
When you compare BI and BA, you will see that BI involves collecting data and analyzing current data with the intent to improve business operations. BA, on the other hand, analyzes past data in order to create predictions of a business’ trends with the intent to improve the business and prepare it for upcoming changes.
<h2>Importance of Business Intelligence &amp; Analytics</h2>
Business intelligence systems and analytics are essential for the maintenance, optimization, and streamlining of current business operations, regardless of industry or type of business.
For example, most people associate business analytics with <a href="https://analytics.google.com/analytics/web/">Google Analytics</a>, <a href="https://www.google.com/intl/en/webmasters/#?modal_active=none">Google Search Console</a>, and other popular programs for analyzing the performance of e-commerce businesses and other websites.
These systems offer several key benefits for business owners, making them a salient aspect of the behind-the-scenes business operations:
<h3>Increase productivity</h3>
Traditional methods of data collection, organization, and analysis are time-consuming and require more manpower than business owners may have the budget for. By using a BI and analytics program, business owners can collect data and create reports with just a couple of clicks of the mouse. This drastically frees up time and resources, allowing employees and other staff members to focus on their core tasks.
<h3>Nurture Leads</h3>
As a business owner, you’re likely to be very aware of the importance of keeping track of leads and existing customers, as well as guiding them through the sales funnel of your organization. Having business intelligence and analytics systems in place will allow you to collect and organize vital data about your customers and leads, and present that data in a way that makes sense, complete with charts and tables.
This will make it easier to guide your leads through the sales funnel, from initial website visit to email list subscription, on through purchasing to post-sales services.
<h3>Reach Sales Goals</h3>
By being able to collect and analyze sales data and customer information, it will be far easier to understand how close you are to reaching your goals and to know what you need to do in order to improve. Additionally, BI allows you to keep track of all of that information, so it can be accessible to the partners or other organizations who need it.
<h3>Large Return on Investment (ROI)</h3>
Business intelligence and analytics systems offer better strategy, awareness, faster and more efficient data reporting, and <a href="https://www.gooddata.com/blog/discover-money-saving-insight-how-cloud-based-bi-reduces-costs-engaging-users">lower costs and overhead</a>. Employees are able to focus on their core sales tasks, and the administrative and marketing teams gain deeper insight into the behavior of their customers.
By having a better understanding of what your customers are buying or not buying, and why, business owners will be able to offer or develop products that match the current consumer trends for their industry, thereby boosting their profitability and brand visibility.
<h2>Final Thoughts</h2>
Business intelligence and analytics systems offer business owners the tools they need to gather and organize important data, and then have it presented to them in a way that makes it easier to create actionable plans for improving their business organization.
These systems make it possible to identify key trends in your organization’s data, so you can compare them to industry trends and see where you match up. By having this data, especially sales information and customer profiles, you can create more connections between different areas within your business and boost your sales.

Business Intelligence and Analytics: What You Need to Know

alexia-bullard

Piwik 1.8 is so packed with new features its hard to pick which ones to highlight. This is good. In the world of web analytics the more features and abilities the better. It is important to know if your hard work and efforts are making the difference and bringing traffic to your site. Let us examine some of the features shall we?
<h3>Historical Analytics Report of any row</h3>
Row Evolution allows to visualize a detailed report for a given row in any report table in Piwik. You can now hover over the row and see the graph icon. Click on it to open what Piwik calls the Row Evolution report. This report contains a graph of the last 30 days (or weeks or months etc.), below the graph you will find the main metrics: visits, page views, conversions, etc. along with a sparkline and a % change over the period. It is easy to change the metric being plotted so you can easily visualize the number of visits over the last 30 weeks of a particular search engine keyword. Still you are only one click away from plotting on the graph the number of conversions for this keyword.
<img src="https://cmscritic.com/ms-content/uploads/2021/07/piwik_newfeat_histreport-620x428_bz7kmt.png" alt="Piwik_newfeat_histreport" />
<h3>Dashboard Mega Improvements &amp; Custom Dashboards</h3>
You can now create Custom Dashboards! They will be added as a submenu, you can create unlimited dashboards. It is also possible to set the default Widgets layout used for all newly created dashboard, the rename a dashboard, remove it (delete), or reset to the default widget selection &amp; default layout.
Dashboard now automatically records &amp; restore the full state of the widgets, including for example the columns you chose to plot on the graph.
Along with the ability to customize the columns layout (change to 4 columns, or one wide and 2 small for example), it makes it easy to create exactly the dashboard you need and reuse it over and over again, customizing it along the way.
Dashboard can now be embed via Iframe and token_auth and it works like a charm. Piwik also added widgets for the Visitor Log and for the All Websites dashboard. Really quite a lot of users were eagerly waiting for these improvements making it trivial to export ANY Piwik report anywhere… as an Iframe or direct link!
<img src="https://cmscritic.com/ms-content/uploads/2021/07/piwik_newdashboard-620x479_czc1uo.png" alt="Piwik_newDashboard" />
<h3>DoNotTrack support enabled by default</h3>
When users click “Tell websites I do not want to be tracked” in their web browser, Piwik will listen and not track the user. Piwik is proud to support this privacy initiative. It is of course possible to disable the DoNotTrack support, in Settings &gt; Privacy.
Note: DoNotTrack will not solve the (lack of) privacy online, it is however a small step towards a better world.
New Javascript function to disable all first party cookies from being read/set, existing cookies will be deleted. New function is: disableCookies(). This is particularly useful since the UK started requesting website owners to disclose the use of cookies, and make it easy to opt-out of all first party analytics cookies.
<img src="https://cmscritic.com/ms-content/uploads/2023/08/piwik_do-not-track-privacy-620x155.png" alt="Piwik_Do-not-track-privacy" />
Many more features in this release are explained at <a href="http://www.piwik.org" target="_blank">piwik.org</a>

Piwik 1.8 Release

mike-johnston

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