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composable Article

<hr /> There's no question that <a target="_blank" href="https://cmscritic.com/products/netlify">Netlify</a> can “amplify” how brands build, deploy, and scale their apps. Since 2014, it's been one of the leading platforms for running modern <a target="_blank" href="https://cmscritic.com/top-jamstack-static-site-generators-for-2021">Jamstack</a> web applications in production. Developers love it because it's powerful yet simple, making it easy to integrate their choice of tools and collaborate with their teams in a more composable world.Now, the renowned cloud computing and hosting platform is partnering with <a target="_blank" href="https://cmscritic.com/products/crownpeak">Crownpeak</a> – a digital experience platform (DXP) solutions provider – to empower businesses to deliver exceptional digital experiences effortlessly.Here's how: Crownpeak and Netlify will offer an end-to-end web development and deployment solution with accessible, optimized content at its core. Leveraging Crownpeak's DXP solutions, teams will be empowered to rapidly create and distribute compliant, personalized content across digital touchpoints. Meanwhile, Netlify will effectively “supercharge” the development process to support customer engagement and conversion through lightning-fast speeds and reliable web performances."Crownpeak and Netlify are joining forces to empower businesses to deliver exceptional digital experiences that drive growth and engagement," said <a target="_blank" href="https://www.linkedin.com/in/christoph-feddersen-218388a/">Christoph Feddersen</a>, VP of Technical Product Management at Crownpeak. "Our partnership reflects our shared commitment to simplifying digital experience management and hosting while fostering a composable approach for enterprise organizations to build powerful digital experience platforms."<h3>Powering content with innovative web hosting and deployment</h3>Over the years, Crownpeak has built a strong reputation in <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">web content management</a> and digital experience solutions. A globally recognized player, the company continues to chart on the <a target="_blank" href="https://wire19.com/digital-experience-platform-vendors/">Gartner Magic Quadrant for DXPs</a> in a leading position amongst Niche players. With a focus on enabling organizations to create, manage, and optimize content across various digital channels, Crownpeak has proven itself a trusted partner for enterprises worldwide.Netlify, on the other hand, has revolutionized web hosting and deployment, offering an all-in-one solution that simplifies the process of building and delivering modern web projects. Its global content delivery network (CDN), serverless functions, and continuous integration/continuous deployment (CI/CD) capabilities have made it a go-to option for developers seeking efficiency and scalability.The partnership between Crownpeak and Netlify represents a convergence of strengths. Together, they aim to provide businesses with the tools and capabilities to enhance digital experiences and drive engagement across the web. From a technology integration perspective, Crownpeak's CMS – <a target="_blank" href="https://community.crownpeak.com/t5/FirstSpirit/ct-p/FirstSpirit">FirstSpirit</a> – seamlessly integrates with Netlify's hosting and deployment platform, enabling businesses to manage content, deliver personalized experiences, and deploy web projects more efficiently. Bolstered by Netlify, FirstSpirit ensures websites and applications can handle traffic spikes while maintaining fast load times and low latency. Both companies also prioritize security and compliance, providing customers with robust protection for their digital assets and customer data.In addition, the new partnership streamlines the development and deployment process, allowing users to harness the combined capabilities of Crownpeak and Netlify – resulting in faster time-to-market for digital initiatives. Businesses can also leverage Crownpeak's personalization and optimization features alongside Netlify's CDN, delivering optimized website performance and better user experiences. <h3>Future-proofing for composability</h3>Crownpeak and Netlify share a common vision for a <a target="_blank" href="https://cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen">composable future</a> – one where developers and marketers alike enjoy unmatched agility when bringing unique customer experiences to market. Netlify also met and exceeded several requirements Crownpeak was looking for in a progressive web app (PWA) development and deployment infrastructure.By harnessing the combined strengths of Crownpeak and Netlify, organizations can innovate at the speed of the business with unmatched flexibility rooted in its <a target="_blank" href="https://cmscritic.com/top-free-headless-cms-platforms">headless</a> approach. Brands can deliver consistent, high-performing experiences, no matter the customer’s channel or location. "We're excited to partner with Crownpeak to bring together our composable web platform with their content management solution," said <a target="_blank" href="https://www.linkedin.com/in/stevenvlarsen/">Steven Larsen</a>, VP of Partnerships and Ecosystems at Netlify. “Together, we're enabling businesses to create, deploy, and scale their digital projects with ease, ensuring they can deliver the exceptional experiences their customers expect.”The two also provide a future-proof, scalable architecture, enabling teams to create content once and repurpose it for any channel on an infrastructure that meets your growth, traffic, and performance demands. The combined solutions unify cross-functional teams on automated workflows – with all your integrations and APIs together on one powerful, serverless platform.

Crownpeak and Netlify Partner to Combine Web Platform Features with DXP Solutions

cms-critic-staff

<hr /> As omnichannel continues to evolve digital strategies for brands, composable and <a target="_blank" href="https://cmscritic.com/top-free-headless-cms-platforms">headless</a> solutions are finding growth opportunities across a multitude of industries. This includes the healthcare technology marketplace, where digital experiences and e-commerce are critical to the business imperative. This week, <a target="_blank" href="https://cmscritic.com/products/contentstack">Contentstack</a> amplified that growth in the hearing care vertical. The composable digital experience platform (DXP) provider announced the<a target="_blank" href="https://report.sonova.com/2020/en/audiological-care-business/"> </a><a target="_blank" href="https://www.sonova.com/en/audiologicalcare-us">Audiological Care division of Sonova</a> – a global leader in innovative hearing care solutions – has selected Contentstack to power its migration to a <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">headless CMS</a> solution. This is part of a broader digitalization strategy for Sonova, one that positions omnichannel at the forefront. “Our digital transformation goals required a solution that allows us to get ahead of the market changes and cater to the unique needs of our customer base,” said <a target="_blank" href="https://www.linkedin.com/in/varungupta85/">Varun Thunuguntla</a>, Digital Marketing Director for Sonova's Audiological Care business. "Contentstack gives us the flexibility to create more content with speed and deploy a number of personalized features to improve our customers' experience. At the same time, it enables us to improve internal collaboration across markets whilst providing the structure we need to scale our business, quickly integrate new and emerging tools, and future-proof our operations.” Futureproofing appears to be a key element in the decision-making for Sonova's selection of Contentstack. According to the company's press release, Contentstack will power web and digital experiences within Sonova’s Audiological Care division across its global markets. As part of its omnichannel strategy, additional touchpoints will follow in later phases. <h3>Powering omnichannel experiences with headless CMS</h3>Sonova’s Audiological Care business required a modern content management system to support content creation and improve collaboration with its new website. The company also sought a solution that enabled it to respond quickly to evolving business needs. With Contentstack’s headless CMS behind its websites, Sonova can now realize these goals. According to the press release, the move to Contentstack will help ensure consistency, improve internal workflows, and enhance content output speed and sharing across markets. By taking a composable, <a target="_blank" href="https://cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen">MACH-based approach</a>, Sonova's Audiological Care division will be able to accelerate the deployment of new features to its websites and deliver more personalized experiences across all channels. In addition, Contentstack’s extensive API library will enable Sonova to deploy and demote applications per their business needs with greater ease.    “Sonova Audiological Care business is a perfect example of how composable technology can empower businesses for years to come,” said <a target="_blank" href="https://www.linkedin.com/in/ramonweterings/">Ramon Weterings,</a> VP Sales EMEA at Contentstack. “Through the power of MACH, businesses can benefit from the latest best-of-breed solutions to continue to innovate and accelerate growth at the speed of their imagination. Contentstack’s 'Care Without Compromise' initiative ensures the successful migration into composable whilst working closely with Sonova Audiological Care to introduce new tools to support their evolving business goals.” Sonova’s Audiological Care business chose Contentstack for its leading position in the composable digital experience space. With Contentstack, Sonova is now armed with the latest technology to manage organic growth and adapt more quickly and easily to the ever-evolving needs of its customers.

Contentstack Powers Growth in Hearing Care with Sonova

<hr /> <a target="_blank" href="https://cmscritic.com/products/sitecore">Sitecore</a>, a global leader in end-to-end digital experience software, recently unveiled some new offerings as part of its robust, cloud-based digital experience platform. The new solutions, <a target="_blank" href="https://www.sitecore.com/products/xm-cloud-plus">XM Cloud Plus</a> and <a target="_blank" href="https://www.sitecore.com/knowledge-center/digital-marketing-resources/introducing-sitecore-accelerate">Sitecore Accelerate</a>, are designed to help brands speed up and simplify their move to the cloud by making it easier than ever before to embark on the journey to SaaS and leverage solutions with robust enterprise capabilities.According to the company's press release, cloud-based solutions deliver faster integrations, regular technology updates with little downtime, and more engaging customer experiences. Yet, there remains a perception that switching is both complex and challenging. XM Cloud Plus and Sitecore Accelerate are specifically designed to help remove these obstacles by providing the knowledge, tools, and support needed to make it easier to migrate to Sitecore’s leading cloud-based composable offerings.Both solutions were announced at the company's Sitecore DX 2023 conference in Minneapolis. <h3>XM Cloud Plus builds on SaaS success</h3>In 2022, Sitecore launched its XM Cloud, the industry’s first fully-native cloud CMS solution – and it quickly became the company’s fastest-selling SaaS product with over 100 major brand adoptions. Today, Sitecore is expanding the capabilities of XM Cloud with the launch of XM Cloud Plus: an extended digital-experience solution that brings together content management, AI-powered search, personalization, customer data management, and analytics.XM Cloud Plus is designed to answer the needs of Sitecore XP customers who have enjoyed a powerful solution in a single product and are ready to make their transition to the cloud, and for brands that want to leverage a composable technology stack but use a proven product combination to simplify deployment and accelerate time to value.“XM Cloud marked a significant moment in Sitecore’s journey when we launched it a year ago," said <a target="_blank" href="https://www.linkedin.com/in/tzikakis/">Steve Tzikakis</a>, CEO of Sitecore. "Our first-to-market experience offering a cloud-based composable solution resulted in rapid adoption and was the culmination of three years of development with extensive customer input. Today, we expand the XM Cloud offering with XM Cloud Plus, bringing together a proven set of products that gives brands broader capabilities to offer an unrivaled customer experience, while simplifying and accelerating their move to the cloud, and delivering a powerful solution for the thousands of Sitecore XP customers that want additional enterprise capabilities.”Key features of <a target="_blank" href="https://www.sitecore.com/products/xm-cloud-plus">XM Cloud Plus</a> include:<ul><li>Content Creation and Management: User-friendly tools allow teams to efficiently produce, optimize, and deliver captivating content to the right audience at the right time.</li><li>AI-Powered Search and Content Recommendations: Includes dynamic personalization and targeting strategies, offering omnichannel personalization, intelligent search recommendations, and access to an extensive array of personalization development tools.</li><li>Omnichannel Content Center: Teams can now efficiently manage all digital customer touchpoints from a single, unified content repository that ensures brand consistency and streamlined workflows.</li><li>Seamless Integrations and Connectivity: XM Cloud Plus can be easily implemented within an existing tech stack to create connected, immersive customer experiences across all channels.</li><li>Intuitive Form Builder: Our drag-and-drop form builder for XM Cloud and XM Cloud Plus, provides customers with an easy way to add data capture forms to their pages and components.</li></ul><h3>Speeding brands to the cloud with Sitecore Accelerate</h3>Companies often retain on-premises solutions due to the perceived difficulty of moving to the cloud. To address this, Sitecore has launched Sitecore Accelerate, a dedicated program to guide Sitecore XM and Sitecore XP customers to either XM Cloud or XM Cloud Plus and XC customers to OrderCloud. Sitecore Accelerate gives teams the knowledge, resources, tools, and human support needed to unlock the full potential of a SaaS-based future.“We are at an inflection point where mature cloud technology is combining with AI computing to empower brands like never before,” added Tzikakis. “To leverage this opportunity, brands need guidance, reassurance and actual step-by-step, proven assistance from knowledgeable peers and partners to make their DXP stack operate to full capacity and capability.” By giving brands the support they need with Sitecore Accelerate, they can tap into the full power of Sitecore’s solutions simply and easily. It is such a critical moment for online experiences, and we want to be the partner brands turn to when they want to build a better proposition.”<h3>Generative AI comes to Sitecore's composable DXP</h3>At DX Minneapolis 2023, new Generative AI features were announced that enhance content creation, management, and delivery of digital experiences. “Sitecore introduced native machine learning features across our platform and composable DXP in 2019," said <a target="_blank" href="https://www.linkedin.com/in/daveof/">Dave O’Flanagan</a>, Chief Product Officer, Sitecore. "With our ongoing focus on R&amp;D, we are excited to bring the next level of AI to our customers. These additions accelerate the speed at which brands build content and experiences with Sitecore solutions, open new ways to empower marketing, and heighten the level of insight brands get from their data."With Accelerate, brand marketers can:<ul><li>Generate text and images in Content Hub One that are consistently on-brand to achieve a new level of hyper-personalization for customer-facing content</li><li>Author and edit brand content in Content Hub DAM (Digital Asset Management) to ensure it aligns with content models and brand consistency</li><li>Deploy advanced Search that understands user intent to answer queries faster</li><li>Leverage Visual Search from Content Hub to easily discover content and incorporate images into brand assets via similar image suggestions</li></ul>“This is only the first step to embed AI deep into our SaaS DXP so our customers can continue to build better experiences for their customers," O'Flanagan added. "We are actively working on new ways to improve marketer workflows through automatic improvements, and further down the line, AI will be able to optimize the digital experience with limited manual oversight.”Sitecore will begin rolling out its new AI capabilities in the coming weeks.

Sitecore's Accelerate and XM Cloud Plus Promise Brands a Faster Path to Cloud Transformation

<hr /> Over the past few years, we've steadily covered the rise of the <a target="_blank" href="https://cmscritic.com/new-mach-alliance-maturity-assessment-tool-helps-organizations-evaluate-their-mach-readiness">MACH Alliance</a> – an undeniable force of independent tech companies advocating for open, best-of-breed technology ecosystems. The cabal of member companies has reached almost 100, all dedicated to future-proofing within the composable movement. During the <a target="_blank" href="https://cmscritic.com/mach-two-conference-wrap-six-takeaways-from-the-composable-event-of-the-year">MACH Two event</a> this past June, I had an opportunity to engage with the organization's leadership, where they shared some of the challenges surrounding the member admissions process. These points were echoed in conversations I had with ISVs and SIs both inside and outside the MACH membership community. At the time, <a target="_blank" href="https://cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen">Casper Rasmussen</a>, President of the MACH Alliance, acknowledged a greater need for transparency – and expressed a commitment to deliver it.True to his word, the organization just announced the publication of a new <a target="_blank" href="https://register.machalliance.org/hubfs/Admissions%20Playbook.pdf">Admissions Playbook</a>, adding rigor to its certification and admissions process. The timing reflects the overall market maturity, which previous MACH Alliance president <a target="_blank" href="https://www.linkedin.com/in/kellygoetsch/">Kelly Goetsch</a> crystallized in a comment during MACH Two: “MACH now feels like the default.”The criteria within the guide highlight the stringency and purity of certification and how the Alliance fiercely protects it – providing greater clarity and confidence for enterprise technology buyers who are building composable solutions. It also gives applicants a clear blueprint for certification and what the evaluation process entails.“We have always maintained the highest standards for certification," said Rasmussen. "All criteria are specification and fact-based, and we will continue to evolve the evaluation process while also ensuring all applicants are held to the same bar. This is our highest goal as the industry body, to ensure customers are clear they are buying true future-proof MACH solutions. We are intentionally 100 percent open about our admissions process as we strive for complete transparency and welcome feedback and questions.” <h3>Reflecting market maturity and growth of composable </h3>Since first rolling onto the tech scene in June 2020, the MACH Alliance's assessment criteria and scoring system have evolved, reflecting the organization's accrued knowledge and experience as new companies apply for certification. The volume of member applications has grown by more than 60 percent in three years, while the rejection rate for companies that fail to meet the criteria has remained stable at around 50 percent. According to the MACH Alliance, the increase in the number of member applications reflects a maturing market. As evidenced by the Impact Awards at the MACH Two event, more complex applications are being built by companies that have reshaped their portfolio and product strategy from monolith to MACH, as well as enterprises with multiple products in their stack. “The MACH Alliance is adapting to a maturing market and being realistic and inclusive of the reality that is out there as more vendors transition their product strategies for a composable future," said <a target="_blank" href="https://www.linkedin.com/in/benoit-rossignol/">Benoit Rossignol</a>, Head of the MACH Alliance Admissions Panel. "MACH is expanding from front-end to back-end solutions and into new industries, touching every component of an enterprise tech stack. We need to ensure a level playing field for all assessments.” <h3>A winning playbook for certification</h3>MACH certification is the cornerstone of the organization's promise to the market. It provides buyers with greater confidence that the products and services they select from MACH-certified members will enable a future-proof technology outcome. The full criteria for certification – consolidated and described in detail within the Playbook – are solely in place to ensure enterprises get the swappable, future-fit technology they expect when committing to a MACH strategy.To prevent confusion for buyers, the criteria were recently extended to accommodate companies that still maintain legacy products for existing clients, as long as the solutions being actively sold are 100 percent MACH compliant. The playbook itself clocks in at 46 pages and is packed with details. That said, it's well-paced and easy to digest. At its core, it clarifies the complete neutrality and transparency of the certification process to reinforce market trust in the MACH-certified status. It also shows potential members exactly what’s required to achieve certification. The PDF first delves into the distinct member categories and helps establish criteria for each – including ISVs, SIs, and Enablers. This includes clarification between boutique system integrators versus standard or global, detailing the specific thresholds for company size, engineering staff, and other details. The Admissions Process section dives deep, providing a visual flowchart for the applicant lifecycle. It covers the process step by step, denoting how to apply, what the rejection process entails, and how an organization can appeal. The playbook also drills down into the evaluation process, including critical insight around criteria scoring. <figure class="image image_resized" style="width:57.52%"><img src="https://cmscritic.com/ms-content/uploads/2023/10/mach-alliance-flowchart.jpg" /></figure> The technical assessment sheds further light on the tech scoring and analysis, specifying the need for qualified headcount, cloud partnership agreements, and relevant case studies that reflect an organization's MACH focus. These tech-oriented reviews vary based on the company's category. The playbook also provides more transparency into the executive board approval, and how special cases – such as multi-product or legacy applications – are identified and assessed fairly. This includes situations where a merger or acquisition impacts an organization's posture as a MACH solution. <h3>Ensuring continued compliance with MACH standards </h3>If there's one certainty regarding governance, it's that policies will evolve over time. As such, the MACH Alliance is also working on a program to ensure all existing members are re-evaluated against the latest criteria, so they continue to meet MACH standards across the applications they are actively selling. While this evolution requires vigilance, the core principles of the MACH Alliance remain unphased – and continue to drive the overall roadmap.“The objective behind the certification process hasn’t changed,” said <a target="_blank" href="https://www.linkedin.com/in/pascallagarde/">Pascal Lagarde</a>, a member of the MACH Alliance Advisory Board and Admissions Panel. “What we’re doing now is maturing and adding rigor to the process as the number of applicants grows. We’ve also grown the pool of experts involved in admissions to enable us to handle the increasing number and complexity of applications. As the market evolves, we must ensure we evaluate everyone in the same manner, and the Playbook holds us to that commitment.” You can <a target="_blank" href="https://register.machalliance.org/hubfs/Admissions%20Playbook.pdf">download</a> the MACH Alliance Admissions Playbook in a PDF format. To learn more, visit <a target="_blank" href="https://machalliance.org/">www.machalliance.org</a>

New MACH Alliance Admissions Playbook Brings Greater Clarity to Certification Process  

matt-garrepy

In a recent interview, I invoked the original Star Wars film as a thematic backdrop. It seemed an apropos analogy for exploring the galactic frontier of composable – and, hopefully, <a target="_blank" href="https://www.cmscritic.com/the-heros-journey-to-composable-a-conversation-with-uniforms-mark-demeny/">made for a fun read</a>.Now, at great risk of crossing my sci-fi streams, I’m going to channel Star Trek.I know, I know. What is he thinking? These are distinct mythologies, each with a fiercely devoted fan base. But rest assured, my goal isn’t to stir up debate over <a target="_blank" href="https://www.digitaltrends.com/movies/star-wars-vs-star-trek-which-one-is-better/">which is better</a> – I’ll leave that to you. Think of me as Switzerland… if it was a planet in the Dagobah system.So why am I doing this?Because every time I read the words “content federation,” I can’t help but think of Star Trek’s unmistakable “United Federation of Planets.” Key to the franchise canon, this futuristic authority has unified species and cultures across the expanse, enabling a utopian coexistence built on collaborative exploration and the betterment of humanity.In so many ways, this mirrors the mission of <a target="_blank" href="https://www.cmscritic.com/graphcms-rebrands-to-hygraph-launches-new-federated-content-platform/">Hygraph</a> – a headless CMS designed for the purpose and promise of content federation. Its captain, <a target="_blank" href="https://www.cmscritic.com/critics/michael-lukaszczyk/">Michael Lukaszczyk</a>, is seeking out ways to chart this frontier by uniting content data from different sources with one universal API.It’s not science fiction. Much like Star Trek’s Federation, Hygraph is pioneering a new quadrant of headless space as the first “Federated Content Platform,” ushering in a new reality for content management. It’s a strange new world where a headless platform is both frontend and backend agnostic, and data can be joined across multiple sources using a single <a target="_blank" href="https://graphql.org/">GraphQL</a> query.With so much change and commoditization in the headless category, I connected with Michael to learn more about the benefits of Content Federation, why he’s betting the future on it, and how it's powering the warp drive behind Hygraph’s market acceleration.<h2>A digital experience explorer</h2>For some DX professionals, the path to a platform is often incongruous. But for Michael, it seemed his destiny was always in the stars.Joining me from his home base in Germany, about an hour north of Frankfurt, he chronicled his origin story. At age 11, he was already adopting the mantle of a digital wunderkind, building websites for friends and family. He pursued this passion at the university level, studying abroad in Spain and Sweden.After completing his master’s degree, he began his career at a company called <a target="_blank" href="https://www.canto.com/">Canto</a>, a digital asset management (DAM) vendor. While challenging, it wasn’t entirely his cup of early grey tea.“I was in professional services, but I didn’t enjoy it,” he confessed unabashedly. “I was building integrations, but I always wanted to work on the core product and in distribution.”It was at Canto in 2015 that Michael met <a target="_blank" href="https://www.linkedin.com/in/daniel-winter-403059118/">Daniel Winter</a>. The two would become thick as thieves – much like Kirk and Spock – sharing a common sentiment on architecting and delivering software. By early 2016, the pair had already built a prototype for their own DAM solution.“But then, on a Friday night,” Michael recalled vividly, as if only yesterday, “I was scrolling through my Twitter feed before going to sleep, and I stumbled onto a post called <a target="_blank" href="https://css-tricks.com/what-is-a-headless-cms/">‘What is a Headless CMS’</a> by Chris Coyier from CSS Tricks. I didn’t know what a headless CMS was. No one did [in those days]. But as I read the post, I was impressed.”As Michael shared, the durability and sustainability of the headless CMS product model is what really appealed to him. “Whatever comes next in terms of digital channels, wherever you want to distribute your content to – AR, VR – you’re already set. Headless lets you build a sustainable content strategy.”After sharing the article with Daniel, they took a risk and pivoted from DAM to headless CMS, with one unique etch: the introduction of <a target="_blank" href="https://graphql.org/">GraphQL,</a> a new query language for APIs. They had already been experimenting with it in their DAM prototype and knew its potential for improving the developer experience. The rest, as they say, is history.“The next day, we started to build the first GraphQL native CMS out there,” he said. “[We introduced] the product in early 2017, got some angel funding, and grew to a company of 90 people across the globe, from San Francisco to Manila.”What followed can only be described as a meteoric rise. After an initial raise of $13 million, the company closed on a <a target="_blank" href="https://www.cmscritic.com/hygraph-secures-30-million-in-series-b-funding/">Series B of $30 million</a> in March of this year. They christened the vessel “GraphCMS,” but later rebranded to “Hygraph” to avoid any confusion or biases around page-building capabilities or publishing workflows. It also sounds cool and futuristic – exactly where the company wants to be. <h2>The voyage from headless CMS to federated content platform</h2>Over the last few years, Michael and his team have been chasing the answer to a very simple question: what will the next generation of CMS actually look like?As you might guess, that question isn’t so simple to answer. The evolution of CMS has been a long one – and with the explosion of the device ecosystem, things changed significantly. Demands shifted from a single web channel to multiple channels. This paradigm gave rise to the headless CMS, rendering the CMS frontend agnostic and turning it into a one-to-many relationship of content sources and destinations.<img src="https://cmscritic.com/ms-content/uploads/2023/08/hygraph-diagram-1024x432.png" alt="Hygraph diagram of content federation evolution" />“What we launched last year – what we call the federated content platform – is turning the promise of the headless CMS around,” he said. “Now, it’s not just frontend agnostic, but also backend agnostic, meaning you can source the content and data that lives in your backend stack on the other side of the API.”Bottom line: Hygraph has transformed the headless CMS from one-to-many to many-to-many across content sources and destinations. Developers and product builders can turn all backend systems into one universal API, allowing users on the frontend to work in any way with their data.This plays directly into the concept of federation. As Michael pointed out, the term originated in the GraphQL community, with the basic idea of merging multiple APIs together in a sort of “Super API” (powered by dilithium crystals?)“It was a very easy progression to being a GraphQL headless CMS to adding federation capabilities to the mix,” he added. “We were already so strong on GraphQL that it just made sense.”I asked Michael what else was driving this change, aside from the obvious. That brought us back to the core question about the next generation of CMS, and a key word: composable.<hr /><h4 style="text-align:center">We’re adapting to a new reality where content and data aren’t residing in one source anymore... content federation is content management for a new reality.</h4><hr />“We’re adapting to a new reality where content and data aren’t residing in one source anymore,” he professed. “The typical stack now is modular. With composability, the monolith is going away, and companies are establishing more modular architectures in their tech stack and picking the best tool for the job.”While building so-called “best-of-breed” stacks sounds great, composable has its share of side effects. As Michael reinforced, things aren’t integrated as tightly, and this can cause huge problems and delays. Enterprises are left tending to these integrations, and man… it’s hard.“Before content federation, the biggest challenge we saw was building middleware,” he said. “It’s really expensive and painful to develop. You have to design, maintain, authorize, secure, make fast, wire up with CDNs. Each time there’s a new component or system coming in or new business requirement, you have to adapt the code base. It’s an innovation bottleneck.”This is where Hygraph fires its photon torpedoes to eliminate that bottleneck, allowing you to configure all your systems downstream and easily tap all content sources and destinations with a single API. It solves the customization and integration challenges that hold back innovation or slow time to market.As Michael punctuated, “Content federation is content management for a new reality.” And it certainly feels like a Star Trek-level next generation of headless CMS.<h2>Charting the composable frontier</h2>Hygraph is a member of the <a target="_blank" href="https://machalliance.org/members">MACH Alliance</a>, a not-for-profit organization focused on open, best-of-breed technology ecosystems – and the defacto voice of the composable movement. As I shared in <a target="_blank" href="https://www.cmscritic.com/mach-two-conference-wrap-six-takeaways-from-the-composable-event-of-the-year/">previous posts</a>, I had the opportunity to judge entries in the MACH Two Impact Awards this past June.During our conversation, I shared with Michael how inspiring and intimidating some of the project examples were. The system integrators behind these transformations were creative and ambitious. In some cases, the resulting stacks felt a bit like Frankenstein’s monster coming to life – miraculous, but potentially scary. Could content federation help change this?“I actually think Frankenstein is a good term for it,” he replied. “What led us to content federation is that we would see the integration requirements and what kinds of Frankensteins [our customers] would build. One reason why it’s hard to maintain is that very often, the people who can build these Frankensteins can be strong characters – very experienced enterprise architects. There’s a human factor, and there can be a lot of arguing about how things are built.”The human factor. Of course. One of the biggest risks to the success of a modular, composable architecture is the mindset – which, by its very nature, is about people and processes. Larger organizations have the resources to support both, but I wondered if Hygraph might be looking downstream as it removes many of the challenges from going composable.“We want to make complex architectures feasible, not just possible,” he said. “Even for the mid-market. A lot of vendors in the MACH space address [that segment], so there has to be some way to get those technologies together more easily.”<h2>A warp engine for content-rich applications</h2>In the expanding universe of digital experiences, content is fueling opportunity – hence the continued explosion of CMS, DXP, and other technologies in the ecosystem. Some estimates put the market potential at over <a target="_blank" href="https://www.globenewswire.com/news-release/2019/04/11/1802414/0/en/Global-Content-Management-Software-Market-Will-Reach-USD-123-500-Million-By-2026-Zion-Market-Research.html">$123 billion by 2026</a>, with a CAGR of 17 percent.At the same time, the headless CMS market is approaching a Neutral Zone of commoditization, with composable forcing greater downward pressure on price and parity. Most platforms provide similar functionality, and some are feeling the pinch to add new features that challenge their MACH posture as pure-play composable solutions.I asked Michael what gives Hygraph an edge in this battle.“A lot of CMS vendors focus on websites and marketing personas. But we’ve built powerful capabilities that have attracted different kinds of use cases to our platform, the kind that we were surprised to see a CMS being used for and not a database.”Michael referred to these as content-rich applications, where the content itself is the main asset of the product being sold. Like Netflix for streaming movies or Peloton for workout classes, content creators only need tools to maintain those experiences. In these cases, it’s not marketers using Hygraph, but domain experts that don’t require page builders or WYSIWYGs.On the channel side, Hygraph is partnering with SIs and collaborating with other MACH vendors to build deeper API-based integrations. While much of this attention is focused on enterprise, there’s some solid mid-market in the mix, where it’s easier to find early adopters of their technology. Regardless, organizations stand to gain significant benefits from content federation.“It can help consolidate the legacy stack within an organization,” he explained. “You integrate all the services under the hood, and you get a fresh façade, like a renovation for all the APIs you have. All of a sudden, a company can attract better developers because they can work with modern tools. If you want top talent, you have to keep iterating.”Content-rich applications are one dimension. Enterprises are also wrestling with multiple CMSes under on roof. “We’ve seen enterprises have as many CMSes as teams or divisions, and they need to stay there for a couple of years. Content federation is enabling this to work, making it easy to consolidate and build new digital experiences.”<h2>Phasers locked on growth</h2>As Michael noted, the biggest challenge to growth in composable is that no one knows how to Google the problem they have. It’s a bit like being trapped on an alien planet with no universal translator.“Headless CMS is mature, and people are aware, but we are so early with composability and building the tooling that a lot of education still needs to happen,” he proclaimed. “I’m happy the MACH Alliance is around, as it’s a joint effort to educate and position to other vendors. It’s the category creation process that needs to be innovated.”For Michael, the role of the MACH Alliance can’t be understated. I recall <a target="_blank" href="https://www.linkedin.com/in/kellygoetsch/">Kelly Goetsch</a>, one of its co-founders, saying that if the Alliance does its job, it might become less necessary in the future. That said, the rise of new certifications brings greater certainty and confidence to technology buyers.Michael said he wouldn’t be surprised if the MACH Alliance became a marketplace to bundle those services under one umbrella. Driving that belief is the challenge of procurement.“With monolithic vendors, you have all the tools with one vendor, one renewal process, one customer success manager. In a composable stack, you have ten solutions you have to deal with ten times a year. At some point, market consolidation may happen – and the MACH Alliance might be in the best spot to do this.”There are a lot of challenging headwinds, to be sure. Composable is growing, perhaps more in Europe right now, but I asked Michael how his approach to growth as a leader is setting Hygraph up for success.“It’s challenging economically, but we’re still growing at a good pace,” he said confidently. “We’ve built four strong pillars of growth: product-led strategy, a good sales team and quotient, the right ecosystem partners, and a commitment to customer success – so our customers buy again. It’s important to go the extra mile to make sure they implement successfully. Otherwise, after three or four months, it’s a safe churn.”<h2>Scotty, beam me up…</h2>Whether you’re a Star Trek fan or not (and really, who isn't?), you can’t argue its impact on pop culture. Content federation might be on a similar trajectory within the CMS industry as it evolves the composable landscape.  As Michael reflected on our conversation, he returned to that tipping point of opportunity and the importance of having a solid vision and a good story to pitch. “Innovation and differentiation are so important. If we hadn’t pivoted to GraphCMS, we wouldn’t be here. Everyone told me not to go fundraise for a Series B, but the whole process took 90 days to being at the notary and signing the round. A differentiated, unique story is incredibly important in that aspect.”I asked what’s ahead for Hygraph as 2023 warps toward a new year. I also inquired about AI, as peer platforms continue to add functionality to their toolsets.“We’re very focused on federation and larger releases, but what we see with a lot of vendors is that they’re wrapping ChatGPT around a UI plugin and giving you ChatGPT tools in their CMS. Is there a real value add? In reality, you can say you’re a CMS with AI capabilities, but you’re just copying and pasting from ChatGPT with better integration.”Michael suggested there are stronger use cases for AI in content management. For example, in the future, companies may be able to define schema and allow AI to build out the rest of an application – reducing the fail rate for software projects. There are clearly boundless opportunities for automation that still put users in control.As Hygraph continues to explore the DX galaxy under Michael's leadership, it’s clear that content federation is the prime directive. It’s the kind of innovation that could very well shape the next generation of content management and drive significant growth.I’m betting it will live long and prosper.

Content Management for a New Reality: A Conversation with Hygraph CEO Michael Lukaszczyk

Is web design dead?
Countless articles, videos, and subreddits have pondered this question over the last few years, and for good reason. With the growth of canned templates, off-the-shelf themes, and pre-packaged options, web design can feel less… designed.
Despite this state of sameness, the web is still the central communications platform. At last check, <a href="https://www.forbes.com/advisor/business/software/website-statistics/#:~:text=There%20are%20about%201.13%20billion,are%20actively%20used%20and%20updated." target="_blank">71% of businesses</a> have a website, and there are <a href="https://www.forbes.com/advisor/business/software/website-statistics/#:~:text=There%20are%20about%201.13%20billion,are%20actively%20used%20and%20updated." target="_blank">1.13 billion sites</a> swarming the Internet. How can a brand stand out?
The answer is simple: they invest in beautiful, high-quality, custom digital experiences, the kinds that inspire visitors to engage, convert, and buy. And while a stunning UX can turn heads, the best sites put content first and utilize modern tech in profound ways.  
<a href="https://www.kentico.com/" target="_blank">Kentico</a>, a leading composable hybrid headless digital experience platform (DXP), has long been a champion of custom website design, highlighting the spirit of innovation through its exclusive “Site of Year” competition. The annual contest recognizes the most ambitious sites built with Kentico – and the 2022 winners were, in a word, breathtaking.
“The [Site of the Year] winners are clients and partners who succeed in delivering exceptional user experiences,” said <a href="https://www.linkedin.com/in/dominik-xperience-pinter/" target="_blank">Dominik Pinter</a>, Kentico CEO. “Their websites or apps show excellence in creativity, innovation, content modeling, and the use of technology. The creators of the websites are experts in innovative thinking – creative people with a strong vision.”
According to Pinter, the winners and finalists went beyond attractive content and interactive features, leveraging Kentico’s full potential to improve productivity for marketers while providing a solution to future-proof their growth.  
While 2022 is in the rearview, many of the sites produced on Kentico continue to shine. We wanted to take a fresh look at the winners, dive deep into a few standouts, and share how these projects continue to challenge the status quo.
<h2>Celebrating innovation across industries</h2>
The “Site of the Year” competition solicits entries from any global partner or customer that built a website or app using <a href="https://www.kentico.com/discover/blog/kentico-xperience-13-is-here" target="_blank">Kentico Xperience 13</a> or the new <a href="https://www.kentico.com/platforms/xperience-by-kentico" target="_blank">Xperience by Kentico</a> – and launched it in 2022.
The competition covered ten industry categories: Entertainment and Hospitality, B2B, Commerce, Consumer Goods, Education and Careers, Healthcare, Financial Services, Government and Municipal, Industrial Manufacturing, and NGO and Associations.
Submissions were evaluated by a hand-picked committee of experts, who judged each entry on a range of criteria. All winners were then entered into a Community Choice competition, which was open to public voting.
While each category showcased its top pick, Kentico also included other finalists – which, in all cases, offered exceptional experiences. You can peruse every project in more detail by downloading this <a href="https://www.kentico.com/discover/resources/soty-2022-ebook" target="_blank">dynamite ebook</a>.
It was a tough call with so many great use cases, but these three really exemplify the quality and innovation in this year’s crop.
<h2>Pro Football Hall of Fame</h2>
As the Entertainment and Hospitality Industry winner and Community Choice Award recipient, the <a href="https://www.profootballhof.com/" target="_blank">Pro Football Hall of Fame</a> scores on every play.
Like a wide receiver scrambling downfield, this website is blazing fast. The mobile experience is elegant, app-like, and features intuitive navigation. From a visual perspective, the whole experience unfolds with gorgeous, energetic photography, reflecting the dynamic history and culture of American football.
For an organization that’s been around for over 100 years, making a bold digital statement reflects modern relevance. <a href="https://www.americaneagle.com/" target="_blank">Americaneagle.com</a> – the agency behind the site – did its homework to ensure a seamless, cohesive brand experience that celebrates the past while looking ahead. 
What we really love about the Pro Football Hall of Fame site are the interactive details. Visitors can search its rich database of athletes based on a series of filters, and each player’s page features a slick design that combines career performance stats with powerful imagery.
<img src="https://cmscritic.com/ms-content/uploads/2023/08/kentico-sites-pro-football-hof-1024x655.jpg" alt="Kentico Site of the Year 2022 example of the Pro Football Hall of Fame with both desktop and mobile views" />In addition to an online store featuring an array of merchandise, fans can score tickets to the museum experience and plan their trip to the storied venue in Canton, Ohio. These enhancements have increased online transactions and foot traffic, making it a site that blends the past and the future – and one that earns its place in the digital experience hall of fame.  
<h2>Potten &amp; Pannen</h2>
For Czech-based <a href="https://www.pottenpannen.cz/" target="_blank">Potten &amp; Pannen</a>, the ingredients for a successful digital strategy called for more than the typical accoutrements. As an importer, distributor, and retailer of kitchen equipment, it needed a website that reflected its reputation for luxury and sophistication while scaling to meet the demands of online retail.
Everything about the new Potten &amp; Pannen site exudes elegance, from the wide-format hero images to the light and airy template. The product photos are bright and beautiful, and the text and graphics bring a distinctly European sensibility to the general gestalt. Superb.
One thing that really stands out from a UX perspective is the mobile experience. Elements are well-placed within the frame and highly clickable – and the use of white space helps the overall legibility on longer-form product pages, where images and details can get lengthy. The result: a more pleasing shopping experience and more conversions at the right points.
<img src="https://cmscritic.com/ms-content/uploads/2023/08/kentico-sites-potten-pannen-1024x655.jpg" alt="Kentico Site of the Year 2022 example of Potten and Pannen with both desktop and mobile views" />The secret ingredient for Potten &amp; Pannen is baked behind the scenes, where the Cloud adds pizzaz. The company launched four e-Commerce websites to meet growing demand, and an auto-scaling strategy allows for dynamic resource allocation during peak periods.
<a href="https://www.bluesoft.cz/en/" target="_blank">Bluesoft</a>, the Kentico partner that brought the project to life, didn’t stop with scalability. The solution also tapped the power of artificial intelligence by leveraging Kentico’s integration with <a href="https://www.recombee.com/" target="_blank">Recombee</a> – an AI-powered recommender. This allowed the brand to serve more relevant recommendations for products.
With such rich innovation from frontend to backend, Potten &amp; Pannen brought real sizzle to the commerce category – and a great menu addition to the “Site of the Year.”
<h2>Suffolk Credit Union</h2>
Rounding out our picks in the financial services category is <a href="https://www.suffolkcu.org/" target="_blank">Suffolk Credit Union</a>, built by <a href="https://www.zaginteractive.com/" target="_blank">Zag Interactive</a>. It’s hard to ignore the innate challenges that any fintech application faces around security and trust, so we were immediately drawn to the use case.
What struck us about this project was the uniquely inviting design. The thoughtful approach to journey mapping in key customer areas like auto loans and mortgages makes the experience easy to navigate while supporting users at every step.
<img src="https://cmscritic.com/ms-content/uploads/2023/08/kentico-sites-suffolk-credit-union-1024x589.jpg" alt="Kentico Site of the Year 2022 example of Suffolk Credit Union with both desktop and mobile views" />The large, legible text and high-contrast color scheme help this site stand out, but the visual choices also reflect a commitment to accessibility. Using brand elements from the logo icon (we especially like the “hello” emblem in the footer) makes the experience more cohesive.
This site “feels” impressive on all screens, but the magic doesn’t end there. Zag also focused on delivering trusted security to support Suffolk’s online banking – one of its most vital services. Along with improved SEO and other integrations, technology helped enhance the experience.
Many financial websites rely on predictable stock images and tired templates to build their digital brand. But Suffolk has bucked the trend with an inspired design you can bank on.
<h2>Good design is never a commodity</h2>
After reviewing the 2022 “Site of the Year” winners, it’s abundantly clear that unique, high-quality web design continues to thrive. To bring custom ideas to life, web agencies and brands leverage Kentico’s complete range of DXP capabilities – from its customizable CMS to its breadth of marketing capabilities and integrations.
Boasting a network of <a href="https://www.kentico.com/partners/find-a-partner" target="_blank">1,000 digital agencies</a> globally, Kentico’s partners are a critical factor in the success of these projects. Their expertise delivers beautiful UX with secure and scalable performance while utilizing Kentico’s industry-leading features. Partners also receive technical support, training, and certifications that help ensure quality implementations.
As an annual event, we can anticipate the 2023 call for entries before the end of this year. And if the use cases are anything like 2022, we’re preparing to be blown away.

Kentico ‘Site of the Year’ Competition Proves Custom Web Design is Alive – and Thriving

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<a href="https://www.cmscritic.com/what-contentfuls-175m-investment-round-means-for-the-future-of-cms/">Contentful</a> – a leading composable content platform for digital-first businesses – recently announced that its <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3935553-1&amp;h=844066638&amp;u=https%3A%2F%2Fstore.sap.com%2Fdcp%2Fen%2Fproduct%2Fdisplay-0000061320_live_v1&amp;a=Contentful+Composable+Content+Platform" target="_blank">Contentful Composable Content Platform</a> for SAP Commerce Cloud is now an <a href="https://www.cmscritic.com/sap-drops-8-billion-to-buy-qualtrics/">SAP</a> Endorsed App. 
With Contentful’s Composable Content Platform, SAP customers can easily transition to a modern composable content approach without having to re-platform. Marketing and content teams can also make changes in minutes rather than days, leading to faster commerce experiences that increase conversions and profit. 
SAP Endorsed Apps are a category of solutions from SAP's partner ecosystem that help customers become best-run, intelligent enterprises. Endorsed apps are meant to deliver value with desired outcomes.
In its press release, the company stated that the app is now available online on the <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3935553-1&amp;h=829085887&amp;u=http%3A%2F%2Fstore.sap.com%2F&amp;a=SAP" target="_blank">SAP</a><a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3935553-1&amp;h=756995666&amp;u=http%3A%2F%2Fstore.sap.com%2F&amp;a=%C2%A0Store" target="_blank"> Store</a>.
<h2>Composing the perfect partnership</h2>
Contentful's app endorsement builds on the Contentful/SAP partnership, which was <a href="https://martech.org/sap-moves-to-a-composable-commerce-offering/" target="_blank">announced in March</a> of this year. Contentful was selected as the content management partner for <a href="https://help.sap.com/docs/SAP_COMMERCE_COMPOSABLE_STOREFRONT" target="_blank">SAP’s Composable Commerce Cloud</a>, allowing customers to build commerce experiences that best suit their individual needs easily.
"We are thrilled to bring the power of a modern, composable content platform to businesses that use SAP Commerce Cloud through our SAP Endorsed App," said <a href="https://www.linkedin.com/in/steve-sloan-213515/" target="_blank">Steve Sloan</a>, CEO of Contentful. "This is a natural next step in Contentful's partnership with SAP, and we look forward to empowering customers to create lightning-fast commerce experiences on any channel to help increase sales and maximize their investment in SAP Commerce Cloud."
<h2>Joining a premium portfolio of SAP Endorsed Apps </h2>
SAP Endorsed Apps are premium certified by SAP with added security, in-depth testing, and measurements against benchmark results. With Contentstack, customers can now maximize their SAP Commerce investments by building a rich, integrated set of customer experiences without a costly re-platform, driving incremental revenue, and building customer loyalty through consistent, personalized content across the entire marketing and transaction experience.
"Ecosystem innovations are essential to SAP's vision and delivery of the intelligent enterprise for SAP customers," said <a href="https://www.linkedin.com/in/darrylwgray/" target="_blank">Darryl Gray</a>, Global Vice President, Software Partner Solution Monetization &amp; Success at SAP. "We applaud Contentful on achieving SAP-endorsed app status for its composable content solution for SAP Commerce Cloud. Partners like Contentful are positioned to help us deliver a cloud-first strategy with integrated innovations, proven to provide value while solving key business challenges."
The Contentful Composable Content Platform is available for digital discovery and purchase on SAP Store – the digital marketplace for solutions from SAP and its partners. SAP Store provides customers with real-time access to more than 2,000 innovative solutions from SAP and partner solutions that complement and extend their SAP applications, enabling digital transformation of their business.
For more information about Contentful's partnership with SAP, visit <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3935553-1&amp;h=4167297217&amp;u=https%3A%2F%2Fwww.contentful.com%2Fpartners%2Ftechnology%2Fsap%2F&amp;a=www.contentful.com%2Fpartners%2Ftechnology%2Fsap%2F" target="_blank">www.contentful.com/partners/technology/sap/</a>.
<h2>About Contentful</h2>
The Contentful Composable Content Platform brings the building blocks of content together to create once and reuse for any digital experience. The API-first platform integrates easily with data sources and new functionality as digital experiences and technology evolve. With built-in orchestration, a robust app ecosystem, and app framework to easily extend the platform, Contentful frees teams across the business to work together to connect, create, and extend content more efficiently. Contentful helps companies unlock the power of digital content so they can build faster and deliver at scale, making their content a strategic business asset. Nearly 30% of the Fortune 500 and thousands of companies worldwide rely on Contentful to help them bring their best ideas to life.

Contentful Composable Content Platform for SAP Commerce Cloud Now an SAP Endorsed App

It's "wheels up" this week for <a href="https://www.contentstack.com/?utm_source=prnewswire&amp;utm_medium=referral&amp;utm_campaign=2021_07_bigcommerce_press_release">Contentstack</a><a href="https://www.bigcommerce.com/">,</a> a composable Digital Experience Platform (DXP) provider.
The company just announced that it has been selected by European airline group <a href="https://www.airfranceklm.com/en" target="_blank">Air France-KLM</a> to support its new digital transformation initiative: a composable solution that aims to provide seamless and curated omnichannel experiences to its customers worldwide.
According to the press release, Air France-KLM sought a composable DXP that could be integrated with its existing technology stack – specifically with a new CMS.
Contentstack was selected for its expertise in composable architecture and its easy-to-use interface. Along with its headless CMS, the platform offers a range of capabilities, all of which align with the composable principles of <a href="https://www.cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen/">MACH</a> (Microservices, API-first, Cloud-native, and Headless).
“For enterprises like Air France-KLM, speed and agility are critical to efficiently managing content processes as well as customer demand,” said <a href="https://www.linkedin.com/in/ramonweterings/" target="_blank">Ramon Weterings</a>, VP Sales EMEA at Contentstack. “By harvesting the power of composable, headless technology, Air France-KLM is now better equipped to adapt to change without having to compromise on quality. In partnership with Contentstack, they’re able to continue delivering superior digital experiences while benefiting from rapid, agile, and reliable internal workflows. Our goal is to help our partners set up for success and we’re excited to be working with Air France-KLM on their composable adoption.”
The partnership will enable Air France-KLM to benefit from a more agile journey while working with Contentstack to improve and update its technology capabilities.     
<h2>Taking flight with composable </h2>
Contentstack will be part of a composable digital strategy that empowers Air France-KLM to create seamless and personalized customer journeys, with streamlined publishing processes for e-commerce developers, content creators, and SEO specialists.
Contentstack’s extensive API library will also allow applications to be easily integrated into the Air France-KLM technology ecosystem while offering the agility required to support growth channels and adapt to changing customer needs.
“Whether it’s onboard our aircraft or on our digital touchpoints, we aim to offer unique experiences to our customers," said <a href="https://www.linkedin.com/in/hugorousset/" target="_blank">Hugo Rousset</a>, VP Digital Products &amp; Services at Air France-KLM. "We needed a solution that allows us to get ahead of customer needs, providing them a personalized user journey. Migrating to Contentstack contributes to delivering more consistent content across all our touchpoints and all markets. At the same time, it enables us to integrate our existing tech stack and adapt quickly to the changing landscape.”
Contentstack is being implemented to integrate with Air France-KLM’s consumer websites, powering the next generation of digital experiences, with additional websites to follow later this year.
<h2>About Contentstack</h2>
<a href="https://www.contentstack.com/?utm_source=prnewswire&amp;utm_medium=email&amp;utm_campaign=2019_06_19_contentstack_comes_to_europe">Contentstack</a> – the leading composable digital experience platform (DXP) provider – empowers marketers and developers to deliver digital experiences at the speed of their imagination. Companies such as ASICS, Chase, Express, Holiday Inn, Icelandair, Mattel, McDonald's, Mitsubishi, Riot Games, and Shell trust Contentstack to power their most critical content experiences with uncompromising scale and dependability. Famous for its Care without Compromise™, Contentstack has achieved the industry's highest customer satisfaction rating. Contentstack is also a founding member of the MACH Alliance, setting the industry agenda for open and composable technology that is Microservices-based, API-first, Cloud-native SaaS, and Headless. Learn more at <a href="http://www.contentstack.com">http://www.contentstack.com</a>.

Contentstack Selected by Air France-KLM to Support Composable Digital Experience Transformation

Highlights:
<ul>
<li>Christine Masters is driving product management for Contentstack's AI roadmap</li>
<li>The company's new AI Assistant offers generative content capabilities powered by ChatGPT</li>
<li>Contentstack’s AI approach is helping to mitigate concerns like data privacy</li>
<li>The combination of AI Assistant and Automation Hub delivers unique advantages</li>
</ul>
<hr />
 
Artificial Intelligence has long been a popular trope in the sci-fi genre. Most of us could rattle off a string of films about machines gone amuck, from 2001: A Space Odyssey to Ex Machina.
The stories are almost always identical: Humans create AI. The world marvels at its promise. People check out. AI becomes self-aware and decides humans need to be exterminated. Epic battles ensue.
And it’s all downhill from there.
While advancements in real-world AI have been profound, they’re a far cry from the popcorn pop-culture dystopias we see in the movies. Sure, there’s trepidation, but no threat of total machine domination (we hope). And AI models like <a href="https://openai.com/chatgpt" target="_blank">ChatGPT</a> – which has captured the moment's zeitgeist – are already proving their value in multiple use cases. 
Generally speaking, the AI features being added to CMS platforms show promise, not peril. At the same time, they’re fraught with challenges – and if there’s one Schwarzenegger-level threat suffering from a bit of time dilation, it might be the customer experience. Compounded by pressure to seize the opportunity and a need to remain in competitive lockstep, many AI features have been rushed to market at hyperbolic speed.
But what makes them different? And are they really delivering value? That depends a lot on how a user creates content in a CMS.
When I was in Europe last month, I met with <a href="https://www.linkedin.com/in/nehasampat/" target="_blank">Neha Sampat</a>, <a href="https://www.linkedin.com/in/conoregan/" target="_blank">Conor Egan</a>, and <a href="https://www.linkedin.com/in/susancbeermann/" target="_blank">Susan Beerman</a> – the leadership team at Contentstack. One of the discussion topics was Contentstack's new AI Assistant, which I had previewed and found quite compelling. I wanted to dive deeper, so they sent me to the source: Senior Product Manager <a href="https://www.linkedin.com/in/masters/" target="_blank">Christine Masters</a>.
Christine’s bailiwick is Emerging Products, where she’s working on the front line of innovation. Her months-long mission to launch Contentstack’s new AI features has yielded dynamite results, and she gave me a guided tour. We also talked about the big challenges the market is wrestling with, and how Contentstack's approach to generative AI – from content to code – is supercharging their composable DXP.
<h2>Mastering product management</h2>
Christine joined me on Zoom from her home in Iowa – an easterly track from her California roots, but a more temperate 80 degrees on an otherwise sweltering summer day.
“I remember 119 degrees,” she reminisced. It’s worth noting that the <a href="https://www.pbs.org/newshour/nation/californias-death-valley-sizzles-near-record-temperatures-as-brutal-heat-wave-continues#:~:text=The%20hottest%20temperature%20ever%20recorded,as%20keeper%20of%20world%20records." target="_blank">record in Death Valley</a> is 134, which makes 80 sound downright cool.
And cool is precisely the right word for Christine. She's easygoing, confident, and genuinely passionate about her work. From an experience perspective, she's a fluent industry stalwart that’s seen the evolution of content into the digital realm, starting in print at a newspaper in Fort Wayne, Indiana – where she used tools like QuarkXPress.
After operational roles in media, she managed CMS platforms at BLOX Digital, focusing on digital transformation for media applications in cloud and SaaS. She later became a senior director of core platforms, where she conducted focus groups to help build better CMS experiences.
Coming from a more traditional monolithic CMS background, Christine brings an unmatched perspective to her work in Emerging Products, specifically with Contentstack’s new AI features. The company <a href="https://demandgenreport.com/features/news-briefs/contentstack-adds-openai-chatgpt-integration-to-its-platform" target="_blank">announced</a> its ChatGPT integration in late March, relatively early in the hype cycle.
The new AI initiative was ambitious, enabling in-line user extensions that assist in creating brand-specific content in seconds. The stated capabilities were simple but powerful: editors would be able to quickly publish summaries, outlines, metadata descriptions, keyword-optimized blogs, and more – all by using prompts. But that was just the beginning.
In April, Contentstack <a href="https://community.contentstack.com/podcast-media-and-more-81/introducing-contentstack-live-383" target="_blank">hosted a webinar</a> introducing its ChatGPT connector and the future of AI-driven composability. The messaging established that the company sees AI and automation technologies touching virtually all facets of the digital experience stack – transforming content creation, code development, and asset creation.
Quite a charter, and one that will keep Christine busy for some time to come.
<h2>Understanding customer concerns with AI </h2>
Death by PowerPoint is a common fatality in the tech world, but Christine offered a single yet poignant slide before diving into the demo – one that crystallized the key challenges most companies face when considering AI. This educational entry point has become common for her.
“We’ve had a ton of interest, but a lot of concerns as well,” she said. “Many companies are asking, what should we be doing with AI? I’ve been on maybe 30 or 40 calls not just consulting, but talking and listening to their concerns. Some people are much more AI-friendly, and some are very nervous. There’s kind of this fear that when we let ChatGPT in, it’s going to suck up all our data to learn things and use it elsewhere, even with my competition.”
It’s a real concern – and one I’ve heard repeatedly from platforms and users. Will my company’s proprietary content become fodder for the training model? Or will <a href="https://www.aljazeera.com/news/2023/3/23/chatgpt" target="_blank">another bug</a> allow my competitors to see my chat sessions?  
I asked Christine how Contentstack is assuaging these fears. She quickly pointed out that their new service taps the ChatGPT API, but none of the data is being trained by the broader model. Additionally, only prompt data is stored for troubleshooting purposes and cleared out after 30 days. All of these tactics meet <a href="https://gdpr.eu/" target="_blank">GDPR compliance</a>, providing greater assurance around data privacy.
<hr />
<h4>"You need to make sure you have humans at the right step, particularly if it’s content created from scratch."</h4>
<hr />
That said, OpenAI has become a powerhouse tech company with more than 100 million users, making it a prime target for hacking. Last month, <a href="https://mashable.com/article/chatgpt-stolen-accounts-passwords-dark-web" target="_blank">Group-IB reported</a> that thousands of ChatGPT login credentials were leaked to the Dark Web, forcing Google and other companies to warn employees not to add sensitive information to the large language model. Contentstack addresses some of these risks with a combination of optimization and policy.
Accuracy is another blocker, and ChatGPT’s well-documented <a href="https://www.securityweek.com/chatgpt-hallucinations-can-be-exploited-to-distribute-malicious-code-packages/#:~:text=The%20issue%20is%20related%20to,information%20that%20may%20look%20plausible." target="_blank">hallucinations</a> have caused significant challenges to trust. “Sometimes it sounds very convincing, but it’s a total lie,” Christine added. “You need to make sure you have humans at the right step, particularly if it’s content created from scratch.”
Given this, Christine focuses on the use cases where ChatGPT excels, such as creating short summaries from longer-form content or extracting keywords. “We’ve been doing things like this for years now, so it’s become table stakes,” she said, noting that AWS has been making AI scalable for quite some time with products like <a href="https://docs.aws.amazon.com/managedservices/latest/userguide/rekognition.html" target="_blank">Amazon Rekognition</a>.  
But what is novel are the prompts being used to simplify and execute – and how Contentstack is harnessing its automation capabilities to streamline AI at exactly the right places in the content creation experience.
“That’s where we’re coming from with these products,” she punctuated.
<h2>Conjuring content with AI Assistant </h2>
Contentstack’s ChatGPT integration has two main products it intersects with: AI Assistant and Automation Hub. The combination of the two provides a unique ecosystem of capabilities that enriches the generative creation of content and the automation and streamlining of its entire AI workflow.  
As Christine pointed out, an important distinction with the AI Assistant is its nature as an app in Contentstack’s composable ecosystem. I knew other platforms had instrumented their AI with a more coupled architecture, so I asked her to elaborate on the advantages.
“One really great thing about our CMS is the extensibility,” she explained. “You can build your own apps and modules to extend the capabilities through a marketplace approach. With monolithic CMS platforms, you might keep adding features – but after ten years, it gets bloated and filled with toggles. By extending CMS through apps, you can keep it agile and lean.”
With the AI Assistant being an app, Christine began her demo in the most logical place: the installation process. This is critical, as users can choose to connect ChatGPT using their own API keys, or use Contentstack – which is free. In either case, the whole piece is painless.
<img src="https://cmscritic.com/ms-content/uploads/2023/07/contentstack-screen-installation-1024x727.jpg" alt="Contentstack screen showing the installation process" />
Inside the tool, there are lots of pre-configured features that allow you to build prompts for almost anything. You can add a pre-defined set of icons that conform with your brand standards or build custom prompts aligned with your organization’s content style. (Sidenote: <a href="https://learnprompting.org/" target="_blank">prompt engineering courses</a> have now emerged to help assist users with this new skill. Go figure.)
In Contentstack’s AI, the prompts can get very granular. For example, a customer can enter explicit instructions like when to use associated trademarks or which competitor should never be mentioned. 
From a UI perspective, the AI Assistant “lives” where the content writer creates new entries, enhancing the experience without disrupting the editorial flow. The whole experience is lightweight and elegant, and reflects thoughtful analysis of where the elements should co-exist. Users can interface with the tool via custom actions already configured for spelling and grammar, then add functions to write summaries, extract keywords, and even provide translations. 
As Christine pointed out, writers and editors aren’t typically creating content from scratch with AI. In most cases, they use it to augment their writing in different ways.
“As a quick example, let’s say I want to write a blog post about something,” she said. “You can use our pre-built Idea Generator to create ideas and use custom prompts to be in the tone and voice of your brand. Most of the time, writers want ideas and outlines, so they have more control.”
<img src="https://cmscritic.com/ms-content/uploads/2023/07/contentstack-screen-ai-ideas-1-1024x747.jpg" alt="Contentstack screen showing the AI idea prompt." />
From a success standpoint, Christine offered some experience-based advice about prompting, explaining how the assistant can produce better and more accurate results when properly fed. This includes prompt curation around overused terms that might seem cliché or incompatible with a brand’s voice.
“You might tell ChatGPT to ‘make it more exciting’ and it returns words and phrases like ‘trailblazing’ or ‘revolutionary.’ Everything can start to sound the same. ‘In the realm of digital experiences’ is another example that you see out there. These would be my guidelines for what not to use.”
Looking at the prompt capabilities, I asked if there was a plan to make the customizations more repeatable and sharable. Christine said that’s on the roadmap – along with other features.
“We really want to make sure that we’re providing something very useful for our customers they can actually use.”
<h2>Adding some magic with Automation Hub</h2>
The 1-2 punch of Contentstack’s AI offering is the unique combo of AI Assistant and <a href="https://www.contentstack.com/automation-hub/?creative=650999267431&amp;keyword=contentstack%20automation%20hub&amp;matchtype=p&amp;network=g&amp;device=c&amp;campaign=19810684522&amp;adgroup=146523337843&amp;placement=&amp;utm_campaign=fy24-glob-dg-automation-hub-us-ca&amp;utm_medium=paid-search&amp;utm_source=google&amp;gclid=Cj0KCQjwwvilBhCFARIsADvYi7L-bNoQPTRPXR4ba5lah7uPBz6xovMlmKayTKrMh-G4nO9xaoVQ8XUaAuRDEALw_wcB" target="_blank">Automation Hub</a>.
If you’re unfamiliar with the service, it’s an existing feature of the Contentstack DXP that delivers an easy, no-code solution for streamlining business processes. It starts with a trigger or action and allows you to define a specific workflow using a graphical interface – which is incredibly lithe and intuitive. The tool is designed to help simplify the complexity of integrations and automate routine tasks. 
“Now [with Automation Hub], you can build up a series of automated steps with the ChatGPT connector, which brings in an automatic prompt trainer,” Christine described. “It’s a webhook with a trigger – like publishing a new article – and you build steps afterward that are API calls or snippets of code performing functionality.”
According to Christine, Automation Hub is ideal for applications like translations, where ChatGPT can be automatically tapped to return languages based on specific fields and requirements. ChatGPT does a decent job with translations, and there’s already broad market trust with third-party tools like <a href="https://www.weglot.com/" target="_blank">Weglot</a> that leverage AI.
<img src="https://cmscritic.com/ms-content/uploads/2023/07/contentstack-screen-translation-1024x749.jpg" alt="Contentstack screen showing translation with ChatGPT and Slack connector." />
In just a few minutes, she demonstrated how simple it is to activate the "ChatGPT for Translation" automation in the UI and configure both the connector and the associated actions. Once the translation was completed, we even added a step with Slack, automatically letting team members know the task was completed. Pretty slick. 
“Summaries, keywords, translations – if you do something a hundred times over and you never have to change it, this can take the place of people. But you always want a human in the loop knowing what’s going on.”
In an upcoming version, Christine mentioned that users will be able to add in multiple prompts, but also specific function calls via API or http connections. For example, ChatGPT could be harnessed to tap a stock or sports score database at 9 AM and send an email to a list of recipients in a pre-defined format.
“Text enhancement is really the starting point,” she said. “I can’t wait to get this into the hands of more users. I don’t think we’ve even started to think about the cool ideas they’ll be able to implement.”
<h2>What’s ahead for Contentstack and AI</h2>
We’ve been on the ChatGPT “hype train” for well over six months now. I asked Christine how the landscape is unfolding, particularly with similar offerings from other platforms. She agreed that competitors are driving AI in a commoditized direction, but that Contentstack’s app architecture – and its focus on streamlining and automating processes – is unique.  
So what’s driving that value quotient for customers in these early days?
“We’re seeing a lot of use with things like extracting keywords, tapping language translations,” she motioned, “but there are also cost savings when you consider replacing other tools for things like SEO optimization. And if you’re using our Contentstack API keys, it’s even free.”
Free is good, but will it last? Christine did suggest that large organizations will likely opt to use their own ChatGPT keys – and if more translation is required, costs may increase with the scaling token requirements. But it's clear that Contentstack sees its AI features as a value-add, and having a free entry point is a smart move to build adoption. 
Based on the demo, there’s ample room to streamline the clicks required within Contentstack's AI experience. This is where Automation Hub really sings, delivering both efficiency and control to users. As she noted, it’s the “boring” integrations – the undifferentiated heavy lifting – that Contentstack is endeavoring to supplant. By doing so, users can focus on building high-value, high-utility apps and experiences. You know... the cool stuff. 
“Whatever you trust AI to do, we can automate that,” she declared.  
<h2>Get started with AI Assistant</h2>
If you want to join Contentstack’s AI Assistant program, sign up by <a href="https://explore.contentstack.com/ai-assistant?utm_medium=internal_docs" target="_blank">filling out this form</a>. After agreeing to a few terms, you’ll receive a link to install the app – which, as mentioned, is currently free.
Christine said we can expect more announcements in the coming months. You can also check out Contentstack’s recent <a href="https://www.contentstack.com/docs/changelog/#ai-assistant-june-release-highlights" target="_blank">June release highlights</a> for current details.  
All challenges aside, the introduction of AI in CMS platforms has tremendous potential to improve productivity for content editors and developers. I’ve always contended that AI should stand for augmented intelligence, because it’s really about enhancing our creativity and productivity – not replacing it.
“Humans are great at the interesting things,” Christine observed.
Exactly. Like writing sci-fi scripts... about AI.

A Closer Look at Contentstack's AI Features with Christine Masters, Senior Product Manager

In any industry, buzzwords abound! 
In the Digital Experience (DX) landscape, it is no different – and you will hear a handful of terms that seemingly set the standard for the ecosystem.
However, you might not know what they all mean and how they are different from one another. That could pose a major problem, particularly as a technology, marketing, and/or business leader in the enterprise who is expected to be at one with the trends and best practices while leading their organization to digital glory.
I recently sat down for an hour during a<a href="https://www.youtube.com/live/tDAVv1VwHgU?feature=share"> DX Café interview with Andrew Kumar,</a> VP of Customer Solutions at <a href="https://www.cmscritic.com/uniform-adds-new-visual-editing-and-integration-features-to-enhance-dxcp/">Uniform</a>, and we talked about four of the oft-heard concepts around the DX industry “watercooler.”
Uniform is an interesting company to start with as a frame of reference for much of this headless and composable DXP and product industry. As Kumar noted in the discussion, Uniform is “a rapidly evolving product set, but it is very much this visual workspace for digital teams.” 
One of our first orders of business was to define four specific terms within DX architecture: Monolithic, Headless, MACH, and Composable.
<h2>Monolithic: "All your software embedded into one application"</h2>
Kumar discussed the transition from monolithic systems to more modular, composable systems in enterprise technology. Traditionally, monolithic systems encapsulated all software functions in one application, which led to challenges due to the complexity of enterprises. Companies often had to adapt their processes to the monolithic system or spend significant resources to adapt them to their business.
Kumar suggests that enterprises' complexities arise due to their constant need to meet customer demands, leading to diverse offerings. When enterprises attempt to fit monolithic systems into their complex business operations, they often encounter difficulties.
In response to these challenges, monolithic platforms decompose into modular structures to support these complex business needs.
“I am starting to shy away from the term monolithic,” said Kumar. “And I'm shying away from that because the historical monolithic platforms are decomposing themselves.”
However, Kumar mentions that businesses often underestimate their complexity until they have analyzed their operations. Only when the complexities are fully understood can technology be molded around the business rather than vice versa.
He uses the term "all in one" rather than monolithic, as the platforms are becoming more modular and adaptable to fit the needs of the business. However, these all-in-one systems often do not integrate well with external modules, akin to battery packs that only fit one brand of tools.
While all-in-one solutions can be beneficial due to their convenience, speed to market, and easier vendor management, they often do not excel in any particular area, only offering adequate solutions for various functions. This can be a drawback for businesses requiring a specific solution or the best feature. Despite these shortcomings, it can prove valuable if the out-of-the-box solution fits an enterprise's needs.
Kumar concludes that the move away from monolithic systems is largely based on the level of complexity and customization that a business requires. The more complex and custom a business needs, the more likely a monolithic system is to be an impediment.
<h2>Headless: "Kind of a hot keyword"</h2>
Kumar talked about the concept of "<a href="https://www.cmscritic.com/top-free-headless-cms-platforms/">headless</a>" systems, which are becoming popular in the tech industry. Headless systems offer more flexibility than traditional "all-in-one" systems, as they separate the content from how it's presented to the customer. This decoupling allows for easier content distribution across various channels.
In an all-in-one system, content creation and presentation are intertwined. For instance, a Content Management System (CMS) creates webpages and websites. However, presenting the same content on a mobile app or other platforms like email channels, digital displays, or VR headsets requires significant effort to untether the content from its original presentation.
“An all-in-one CMS builds webpages and websites,” said Kumar. “(but) then if you try to build a mobile app with the all-in-one, you have to untether. You have to undergo a lot of effort to create flexibility. If you try to put that content into an email channel, or a digital display or a VR, like an Apple VR headset, it's a lot of work. It's feasible, but it's a lot of work.”
Conversely, headless systems don't know or dictate where the content will end up. The content is consumed through an API and can appear on a website, an app, or other platforms. This gives tremendous flexibility and allows reusing content across various touchpoints and channels.
The challenge with headless systems is that they do not inherently provide a way to preview how the content will appear in different consuming applications. Over the past six to seven years, Kumar has been developing tools to enable such previews.
The appropriateness of headless systems depends on the industry and the nature of customer interactions. Headless systems make sense in industries like telecom, where most customer interactions are through mobile devices or chatbots. Some organizations start by using headless for a single website before expanding to multiple websites, thereby beginning to take advantage of the system's flexibility. However, it's a different paradigm with a lean, out-of-the-box solution.
<h2>MACH: "Very high bar for standards of quality"</h2>
Kumar noted that the MACH in the <a href="https://www.cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen/">MACH Alliance</a> stands for Microservices, API-first, Cloud-native, and Headless. The MACH Alliance sets high standards for vendors in the tech industry, and not every vendor meets these standards. 
Like Kumar's company Uniform, those who receive approval can assure prospective buyers that their platform has been audited and meets specific technical standards. This approval can help support both the buyers' previous and future investments.
Kumar acknowledges criticism that the MACH Alliance is not inclusive but argues that maintaining high standards is necessary to push the industry forward. The high bar for entry ensures that the MACH Alliance seal retains its value and is not awarded to companies that do not meet its stringent criteria. Therefore, he views the exclusivity of the Alliance as a potential strength rather than a weakness, ensuring that only vendors that meet the highest standards are admitted.
<h2>Composable: "The way it's being defined is learning the lessons from the previous three terms"</h2>
Kumar lastly broke down the concept of "composable" systems, stating that this is the latest term in the tech industry. He sees it as a natural evolution from monolithic to all-in-one to headless systems and now to composable systems.
Traditional monolithic systems are now decomposing into composable systems. They're breaking down into smaller, more manageable modules that can be reconfigured per business needs.
“Headless tools are generally composable by default,” asserted Kumar. “Because they're unique, like ring-fenced capabilities that can be plugged and played as necessary.”
The MACH Alliance's standards, Kumar explains, push the needle on what it means to be truly composable. Having APIs on top of any software does not make it headless or composable. He highlights the importance of having clean, well-defined microservices to manage the platform's infrastructure. He also emphasizes the necessity of being "API first," where APIs get published concurrently with features.
Moreover, he addresses the importance of the Cloud in the MACH model. While one might have a headless system hosted locally, it would not meet the requirements of being self-serve, auto-updating, and cloud-native. In a cloud environment, the vendor takes care of security patches, reducing the maintenance burden on users.
Finally, he highlights the value of being composable for complex business enterprises. Adapting technology to business needs is vital in a rapidly changing business environment. While "composable" hasn't gained much search volume or intent yet, he anticipates it may become the next hot keyword in the industry.
Education is paramount in the ever-shifting DX industry. We hope you have gained a better understanding of some of the key principles that are frequently raised in conversations. 
<hr />
<a href="https://www.cmscritic.com/critics/matthew-mcqueeny/">Matt McQueeny</a> is part of the leadership team at <a href="https://konabos.com/" target="_blank">Konabos</a> and a CMS Critic contributor.

Exploring DX Architecture

mattmcqueeny

<a href="https://www.cmscritic.com/new-mach-alliance-maturity-assessment-tool-helps-organizations-evaluate-their-mach-readiness/">The MACH Alliance</a> continues its unabated upward trajectory in 2023.
The not-for-profit group, which advocates for open and best-of-breed enterprise technology ecosystems, has <a href="https://www.cmscritic.com/stripe-joins-mach-alliance-bringing-organization-to-nearly-90-members/">added multiple technologies and system integrators</a> to its ranks since the beginning of the year. This includes some noteworthy brands like Stripe and Paypal. 
Now, <a href="https://www.cmscritic.com/playing-to-win-in-the-headless-cms-game-interview-with-joel-varty-cto-at-agility/">Agility</a> – an API-first <a href="https://www.cmscritic.com/top-free-headless-cms-platforms/">headless CMS</a> – has joined the prestigious industry organization.
This week, the company announced that it is now a certified member of the MACH Alliance, highlighting its commitment to utilizing modern, modular, and scalable software architectures to provide innovative digital experiences to its clients. 
"We are thrilled to be a part of the MACH Alliance community," said <a href="https://www.linkedin.com/in/jonvoigt/" target="_blank">Jon Voigt</a>, CEO of Agility. "At Agility, we’ve always had the belief that customers should use best-of-breed solutions and bring them together to create the best experience for their teams and their customers. Joining the MACH Alliance just shows external verification that we’ve always been on the right track." 
<h2>Building the composable future on the principles of MACH</h2>
The MACH Alliance is a community of technology companies and enablers dedicated to promoting the adoption of MACH architecture principles for building flexible, interoperable, and future-proof digital ecosystems. MACH (Microservices, API-first, Cloud-native SaaS, and Headless) represents the foundational principles that Agility was designed on from its conception – making it an ideal fit for membership.
"By leveraging MACH architecture principles at Agility, we empower our customers and partners to build and deliver personalized, omnichannel digital experiences that drive engagement and loyalty," said <a href="https://www.cmscritic.com/playing-to-win-in-the-headless-cms-game-interview-with-joel-varty-cto-at-agility/">Joel Varty</a>, CTO of Agility. "I look forward to collaborating with other members of the MACH Alliance to drive innovation and advance the adoption of modern architectural standards." 
As a composable platform, Agility CMS allows clients to easily manage and distribute content across multiple channels and seamlessly integrate with other services. Additionally, its API-first approach enables clients to create content once and then distribute it anywhere, seamlessly integrating it with their existing technology stack.
From an infrastructure perspective, Agility is cloud-native, running on the latest technology and making it easy for clients to scale their solutions as their business grows.
Finally, Agility's headless approach – a key component in MACH architectures – allows clients to easily separate content from the presentation layer, giving them the freedom to deliver customized experiences across a variety of channels. 
<h2>Gaining agility in a rapidly-changing marketplace </h2>
Agility's membership in the MACH Alliance will give the company access to a network of leading technology companies, enabling it to stay at the forefront of technology innovation and continue delivering outstanding digital experiences to its clients. 
"At Agility, we always strive to provide the best possible digital experiences for our clients," said <a href="https://www.linkedin.com/in/jina-zohori/" target="_blank">Jina Zohori</a>, Head of Customer Experience at Agility. "By joining the MACH Alliance community and leveraging modern, modular, and scalable software architectures, we will continue to innovate and provide our clients with exceptional digital experiences that engage and delight their customers. Our membership in the MACH Alliance will also provide us with access to a network of leading technology companies, enabling us to stay at the forefront of technology innovation and deliver even more value to our clients." 
Agility's <a href="https://www.cmscritic.com/agility-unveils-refreshed-design-system-in-ui-delivering-enhanced-user-experience-and-accessibility/">recent announcement</a> of a new UI also reinforces its commitment to delivering a best-in-class customer experience. The upgrade reflected 18 months of research and innovation that improves the overall usability of the headless platform, along with new features and modernizations. 
<h2>About Agility</h2>
Agility is an API-first Headless CMS that enables organizations to build and deliver personalized digital experiences across multiple channels. With a Headless Architecture and White Glove service, Agility empowers its clients to easily manage and distribute content while seamlessly integrating with their existing technology stack. For more information, visit<a href="https://agilitycms.com/"> https://agilitycms.com/</a>

Agility Joins MACH Alliance, Bringing its Headless CMS to the Industry-Leading Composable Ecosystem

There’s a little-known psychological condition called footballis doldrumus that affects millions of people each year.
This peculiar phenomenon strikes around mid-July – the “dog days,” as we say – causing North American football fans to incessantly pine for the pigskin. The hotter the summer, the more intense the craving. And this has been a hot one.
Symptoms include (but are not limited to): listing the season opener as a holiday on your Outlook calendar, leaving messages on refrigerator wipe boards that read “6 weeks left ‘til kickoff,” and waking up from a deep sleep and shouting first and ten for no apparent reason.
It’s a sinister malady that Joel Varty is undoubtedly familiar with, given his own experience on the field. When we met in New York City this past May, he told me about his son’s goal of playing football at the collegiate level, and perhaps one day in the NFL. I learned later that Joel played during college, and has a passion for coaching. 
As a victim myself of footballis doldrumus, talking with Joel was a bit like a support group on multiple levels. I resisted any mention of Tom Brady for fear of getting too off-topic (or sounding like an insipid fanboy), and we focused instead on the real-world challenges impacting the content management game.
In his role as Chief Technology Officer at <a href="https://www.cmscritic.com/agility-cms-introduces-simplified-pricing-tiers-for-headless-content-management/">Agility</a> – <a href="https://www.cmscritic.com/top-free-headless-cms-platforms/">a headless CMS</a> – Joel is facing a deep bench of competitors with similar strengths on the field. As many platform features become commoditized, executing the right plays to differentiate is essential to win.
When I learned that Agility was releasing new updates to its UI, I caught up with Joel to learn more about his company’s strategy and get his perspective on the marketplace. We talked about how composable is changing the game, why trust is critical to customer experience, and how he’s quarterbacking his own way to victory.
<h2>Coaching the long game in CMS </h2>
Like most content management veterans, Joel’s path to product was circuitous. While playing football at the <a href="https://www.uoguelph.ca/" target="_blank">University of Guelph</a> in Ontario, he parlayed a love of prose into programming and graduated with honors in English and Computer Science.
It’s not an uncommon story in the development world. Some of the best coders I’ve ever worked with started analyzing James Joyce before JavaScript.
Guelph is also where Agility’s CEO, <a href="https://www.linkedin.com/in/jonvoigt/">Jon Voigt</a>, attended – and the two have been teaming up ever since. They both endured the rise and fall of the dot.com era, and that lead to a stint of website consulting gigs that encompassed the buildout of their own CMS.
“[I think] everyone has said, ‘hey, I can build my own CMS’ at some point,” he recalls with laughter. “We started ours around 2005 and kept doing it because we really like working together. But by 2017, we decided we didn’t want to build websites anymore – we just wanted to build a CMS, and we think headless CMS is the way to go.”
Joel also said that one of the catalysts for this shift in priorities was the maturity of the Agility CMS itself. Not only was it stable and trusted at a foundational level, but it now had enough customers running on it to make financial sense. As a totally bootstrapped company with solid profitability, they were able to sell off some of their existing contracts in 2018 and go all-in on the CMS.
<hr />
<h4>“I think where Agility shines isn't in a specific vertical market. It's with folks who have complex, unique needs – and you have to approach those in a special way. We love to teach our partners how to do that.”</h4>
<hr />
“It was really hard to let go,” Joel admitted. “Giving [our business] to partners was a double-edged sword, but it was great to stop competing with our partners. We were always the first party vendor building stuff, so we didn't feel it was fair to have a product we have an upper hand with.”
I asked Joel how they made the transition successful, particularly around client care. I’ve heard this projects-to-products story many times, but the failures often come from a lack of top-down leadership and cultural investment – like a self-inflicted form of pass interference. 
“We actually looked at our core values as a company, and really focused on teaching,” he said, “so we took the lessons we’ve learned and started teaching our partners how to do things. I think where Agility shines isn't in a specific vertical market. It's with folks who have complex, unique needs – and you have to approach those in a special way. We love to teach our partners how to do that.”
Teach... or coach? Either way, Joel and his team have made the knowledge transfer a big part of the Agility experience. This includes clear documentation, tutorials, transparent practices, and regular communication with their community of users. 
<h2>Outplaying sameness with service </h2>
At a recent event, I was discussing the headless CMS category with several attendees, and the subject of commoditization came up (as it frequently does). One of the pedaled analogies was that DXPs are akin to “apples and oranges” based on their feature sets, while headless CMSes are more like red apples versus green.
I asked Joel about this swelling box of apples and how he views the commoditization challenge.
“It’s interesting because there's almost more of a move to be enough of the same so that you're recognizable across vendors – like things have to be ‘same enough,’” he observed. “If you're too different, that's not actually a good thing, because it's hard to compare in a DX or composable space. So we strive to be ‘same enough’ while being unique.”
Commoditization is a real threat, but Agility is rising above the challenge by investing in its customer experience. This is embodied by its “White Glove Service,” which assures each client receives human interaction – which Joel admits is a challenge for most vendors as it inhibits scalability. But when the average lifetime of an Agility customer is eight to ten years, there’s value in this hands-on approach.
This felt like a key differentiator to me, so I asked if it was a key selling point for Agility.
“We haven't been using it enough,” Joel said. “We need to listen more to that part of our customers’ reactions. Our product was built based on customer feedback, and that's how we decide what we're going to do. It's 100% customer driven. We spent a lot of time and effort tracking what people say and want regarding features. And that's how we decide what we build into the product.”
To that end, Agility continues to provide transparency around its roadmap, engaging with its users via <a href="https://roadmap.agilitycms.com/tabs/3-launched" target="_blank">roadmap.agilitycms.com</a> around ideation. Joel said developers are very vocal within their community, but Agility strives to ensure that marketers and business decision-makers have a voice. That’s important, given the critical role of content operations within most enterprises.
“Our ideal customer needs to understand the value of content,” he explained. “Sometimes it's the developer, an information management role, a head of marketing, a CTO – maybe even the CEO of a smaller company. But if they can get the value of that content… then that’s going to be a good fit for Agility.”
<h2>Tackling the composable hype-cycle with trust</h2>
As a headless CMS, I asked Joel what he thought about the growth of composable and the advent of <a href="https://www.cmscritic.com/wrestling-with-category-confusion-in-the-dxc-slackdown/">DXC (digital experience composition)</a> and other categories emerging in the space. On the one hand, DXC vendors like <a href="https://www.cmscritic.com/uniform-raises-28m-in-series-a-funding-round-for-composable-dxp/">Uniform</a> are solving the visualization challenges for headless CMSes. But are these TLAs (or “three-lettered acronyms” for the unindoctrinated) helping or hindering our understanding of the composable space?
“My opinion is those acronyms are holding us back as much as they bring us forward,” he said. “They give us something to talk about, but you always have to go beyond that. There's always some explaining that has to happen when you're talking to someone who actually wants to use this in their business. I think it comes down to having more trust between people.”
That trust is hard-earned, as Joel explained. <a href="https://www.cineplex.com/" target="_blank">Cineplex</a>, one of Agility’s customers since 2007, has relied not just on its CMS, but on the expertise of a team that understands their business imperatives. Over the years, trust in Agility has guided the cinema giant’s digital transformation, from site rebuilds to infrastructure changes. This ingredient of trust has shaped Joel’s perspective on composable, which is as much about the business considerations as the technology posture.
“I think the idea of enterprise software should mean long-term ROI, not just fast ROI,” he said. “How can you take a piece out and put it back in, or fix something that you don't like? That, to me, is like the best of composable.”
I probed further about the importance of composable standards and the rise of the <a href="https://www.cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen/">MACH Alliance</a> over the last few years. The organization has advocated for best-of-breed technologies that meet the rigid standards of MACH (Microservices, API-first, Cloud-native SaaS, Headless). Are relationships with vendors in DXC, e-Commerce, search, and other categories becoming an important growth channel for headless CMS?
“Yes, and the long-term goal is to have a combination of technology and relationships accelerated, where it's like a pre-built stack or grid that everyone knows works,” he said. “So CMS is going to be hosted here, and it will have this for search, this personalization, and this for commerce. We know how it all works together – and everyone trusts it.”
Joel admitted that we might be three or four years away from any broad market buy-in, suggesting that it’s still a hard sell given the institutional culture of some IT departments. This is why the efforts of thought leaders within the MACH Alliance community have been key to advancing the growth of composable.
“They won’t get it until they trust it,” Joel punctuated.
<h2>Agility’s new UI delivers more than a fresh uniform</h2>
I heard Agility’s plans for its new user interface some time ago, well before its scheduled GA. While modernizing a UI is an accepted part of any software lifecycle, it offers as many opportunities as challenges. Most people loathe change – so any modification can be met with temperamental responses. That’s why this UI "refresh" is as much about empathy and sentiment as it is about systems and processes.
I wanted to hear how Agility approached this undertaking, and what stood out for Joel.
“Interestingly enough, we started this new UI project about 18 months ago,” he revealed. “The last time we redid our UI was in 2015, and Jon [our CEO] and I knew that you always do it once and then refresh it after everyone's already had a chance to see it. We started base testing with cohorts of new or existing users, and we actually brought design in-house – which, for a smaller company, was a big deal. We also have this amazing person who A/B tested different things and conducted interviews to determine what makes [users] feel better. And we focused as much on that as we could and tried to be very consistent about how we handled content.”
As Joel detailed the process, it was clear his team didn’t cut things out or remove extraneous elements just to satisfy the simplification goal. To his point, CMS users claim to want all the features – even if they won’t be using them.
“There's a real balance there,” he continued. “But overall, we wanted things to be faster and easier across the board and ultimately make people feel better.”
I had a chance to peruse the new UI while comparing it to the classic version (which will continue to be available to users). Right off the bat, the visual design system is cleaner and more streamlined, offering a modern lightweight experience that feels more like an app. The main navigation panel provides more contrast, aimed at reducing eye strain during prolonged use. The authoring tools are still intuitive and familiar, a staple of Agility's previous UI. 
<img src="https://cmscritic.com/ms-content/uploads/2023/07/agility-new-ui-2023-1024x692.jpg" alt="New Agility software UI" />
You can read about the full scope of features <a href="https://www.cmscritic.com/agility-unveils-refreshed-design-system-in-ui-delivering-enhanced-user-experience-and-accessibility/">in our previous post</a>, but a few stand out, including new filters that offer augmented search. Users will find the new org selector handy, and there’s a slick heartbeat indicator coming that will provide greater visibility around specific events and tasks. Also noteworthy are the drag-and-drop model editor and the table column reordering, both designed to simplify and accelerate tasks.
You can check out the UI for yourself by creating an Agility account at <a href="http://www.agilitycms.com">www.agilitycms.com</a>. While Joel and his team are still fine-tuning some details, scope creep has pushed the original launch date into late July – a frustrating reality of software launches.
“But I think it will be worth it,” he said. “Our company anniversary is July 19, so I'm kind of thinking maybe that's a good day.”
<h2>Keeping the game fun – even with AI on the field</h2>
I’ve already waxed extensively about Joel’s affinity for football. But that affection is grounded by a deep gratitude for his family and their shared pastimes. Much like his dual pursuits of literature and computer science, he blends a love for athletics and a passion for art and scholarship in his life outside Agility.
“I am super blessed with two really, really cool kids,” he said glowingly. “My son plays football, and I've been a dedicated ‘dad coach’ for that. But my daughter is super into theater, and I love directing, being on stage, or getting involved from a community standpoint. It's got nothing to do with technology – it's just having fun.”
As we rounded out our time together, the subject of AI meandered into the conversation. What does Joel think about the advent of this technology and its impact on content? He has, after all, helped shape the CMS space over the last two decades. What does the world look like now that ChatGPT is a growing fixture in the creative process?
“I look at it like this: ChatGPT needs us,” he said. “It copies ideas. Nothing comes out of thin air, and someone has to come up with the ideas.”
Kind of like a quarterback audibling on the field. Sometimes, human instinct takes over – no matter how rehearsed the play might be. And while AI may prove its worth as a key automation tool, it’s heartening to hear from a content veteran that people are still core to the process.
As a headless CMS in a densely-packed market, Agility is executing in all the right ways. And with so many seasons under its belt, the platform and its people have proven resilient in the face of change. That speaks volumes about its vision and go-to-market strategy, which gives it a strong position in the new composable game. 
I still reserve the mantle of GOAT for Tom Brady, but Joel definitely has my vote for the “CMS Hall of Fame.”

Playing to Win in the Headless CMS Game: Interview with Joel Varty, CTO at Agility

Big leadership changes are afoot at the <a href="http://www.machalliance.org/" target="_blank">MACH Alliance</a>, the group of independent tech companies that advocate for open, best-of-breed technology ecosystems. The organization just announced changes to its Executive Board and leadership team, coming on the heels of its successful <a href="https://www.cmscritic.com/mach-two-conference-wrap-six-takeaways-from-the-composable-event-of-the-year/">MACH Two Conference</a> in early June. 
As composable technology adoption increases globally, the MACH Alliance provides vendor-neutral resources, education, and guidance through industry experts, helping to support companies on their journey to <a href="https://www.cmscritic.com/mach-alliance-releases-study-on-adoption-of-mach-technologies-by-tech-leaders-qa-with-sonja-keerl/">MACH</a> (Microservices, API-First, Cloud-Native SaaS, Headless). As a movement, having transparent and democratic governance is vital, and the new board intends to fulfill the Alliance's commitment to diverse representation across member categories, geographies, genders, and areas of expertise.
According to the press release, the Alliance now touts more North American representatives than European. This reflects an accelerated adoption of MACH in markets like the U.S. and Canada. Additionally, the board has shifted its primary technology focus to concentrate more on business, marketing, and strategy. This transition will aid in advancing its mission, promoting the overall movement, and further supporting its expansion into North America within the next 12 months.
<h2>New Executive Board appointments 
</h2>
The MACH Alliance Executive Board comprises representatives from ISV, SI, and Enabler members within the Alliance, with an almost equal split between female and male members. Board elections take place every year, each term lasting two years, and Executive Board members are permitted to serve a maximum of two terms.
The new Executive Board appointments include:
<ul>
<li><a href="https://www.linkedin.com/in/naragon/" target="_blank">Kristin Naragon</a> – Chief Strategy &amp; Marketing Officer at Akeneo</li>
<li><a href="https://www.linkedin.com/in/briankwalker/" target="_blank">Brian Walker</a> – Chief Strategy Officer (CSO) at Bloomreach</li>
<li><a href="https://www.linkedin.com/in/krithikaganesamoorthi/" target="_blank">Krithika Ganesamoorthi</a> – Senior Manager, Solutions Architecture at Amazon Web Services (AWS)</li>
<li><a href="https://www.linkedin.com/in/jenerale/" target="_blank">Jen Jones</a> – Chief Marketing Officer at commercetools</li>
<li><a href="https://www.linkedin.com/in/jasmin-guthmann-a463a766/" target="_blank">Jasmin Guthmann</a> – Head of Corporate Communication at Contentstack (re-elected)</li>
</ul>
This new crop of members will join the existing MACH Alliance Executive Board, which includes:
<ul>
<li><a href="https://www.linkedin.com/in/casper-aagaard-rasmussen/" target="_blank">Casper Rasmussen</a> – President and Global SVP Technology at Valtech</li>
<li><a href="https://www.linkedin.com/in/jon-panella-b616911/" target="_blank">Jon Panella</a> – Group Vice President at Publicis Sapient</li>
<li><a href="https://www.linkedin.com/in/christianbachdk/" target="_blank">Chris Bach</a> – Co-founder and CSO at Netlify</li>
<li><a href="https://www.linkedin.com/in/dom-selvon-1488958/" target="_blank">Dom Selvon</a> – Chief Technology Officer at Apply Digital</li>
</ul>
<h2>Outgoing members of the Executive Board </h2>
As the new board appointees cycle in, the Alliance is parting with three very large pairs of shoes to fill:
<ul>
<li><a href="https://www.linkedin.com/in/kellygoetsch/" target="_blank">Kelly Goetsch</a> – Chief Strategy Officer at commercetools</li>
<li><a href="https://www.linkedin.com/in/jjwilliams/" target="_blank">John Williams</a> – Chief Technology Officer at Amplience</li>
<li><a href="https://www.linkedin.com/in/gordana-vuckovic/" target="_blank">Gordana Vuckovic</a> – Advisor, TAZI AI Systems</li>
</ul>
Goetsch has been – and remains – an important changemaker within the MACH Community. He has played a critical role in the development of the Alliance since its inception and served as its founding president. During his two-year board tenure, he significantly contributed to furthering the industry’s understanding of MACH and will continue to be a very active member.
Similarly, Williams and Vuckovic have left an indelible mark on the Alliance and bolstered the MACH movement during their time on the Executive Board.
<h2>2023 Elections introduce new Heads of Councils</h2>
The Alliance announced the appointment of several new Heads of Councils during its 2023 elections. Voting took place between June 28th and 30th. Candidates from member companies nominated themselves and campaigned for MACH Alliance member votes, which were cast as part of a transparent, democratic process.
The new appointments include: 
<ul>
<li>Growth Council: <a href="https://www.linkedin.com/in/thetalofer/" target="_blank">Tal Ofer</a> – Partnerships Director at Cloudinary</li>
<li>Marketing Council: <a href="https://www.linkedin.com/in/andrewwadsworth1/" target="_blank">Andrew Wadsworth</a>, Senior Director Business Development at Apply Digital, joined by <a href="https://www.linkedin.com/in/irinabotea/" target="_blank">Irina Boteo</a>, VP Marketing at Uniform</li>
<li>Tech Council: <a href="https://www.linkedin.com/in/stuartguestsmith/" target="_blank">Stuart Guest-Smith</a>, Lead Principal Architect at BigCommerce, and <a href="https://www.linkedin.com/in/robertocarreramaldonado/" target="_blank">Roberto Carrera</a>, Strategy Architect at Apply Digital</li>
</ul>
<h2>New Education Council focuses on business and technical foundations</h2>
This year, the Alliance also announced the establishment of a new Education Council. The initiative will be led by <a href="https://www.linkedin.com/in/tareknseir/" target="_blank">Tarek Nseir,</a> SVP of Digital Engagement EMEA at EPAM Systems, who has been an active member of the Executive Board for the past year.
With this new council, the Alliance aims to turbocharge its efforts in the educational space, ensuring it remains at the top of the agenda. During the MACH Two Conference, Casper Rasmussen detailed some of the roadmap for the Alliance's ambitious education plans. The council will be critical in meeting that horizon, launching business and technical foundation tracks later this year.
<h2>Celebrating MACH Milestones</h2>
The board changes and election appointments come on the heels of several milestones for the MACH Alliance. Most notably: the celebration of its third anniversary. The organization recently attained 90 members, including <a href="https://machalliance.org/newsroom/mach-alliance-announces-paypal-is-the-first-company-to-join-new-supporter-membership-category" target="_blank">PayPal</a> and other global financial service providers – all while maintaining the purity of the MACH Alliance certification.
As previously noted, the MACH Two Conference – which was held from June 13-14 in Amsterdam – was a resounding success. The event brought together more than 600 leaders across the MACH community, providing a wealth of education workshops and sessions with real customer use cases and success stories.
“It has been an exciting and fun experience to strategically lead this organization for the last 12 months,” said Casper Rasmussen, President of the MACH Alliance. “We are looking forward to onboarding fresh thinking, new energy, and to welcome new individuals to our executive team. With this leadership team in place from August, we have the exclusive opportunity to really propel awareness, education and the advancement of MACH to the next level. My sincere thanks to our board for having been such an essential part of all our achievements to date.”
<h2>About the MACH Alliance</h2>
The MACH Alliance is a [501(c)(6)] non-profit organization, governed by an independent board and does not endorse specific vendors, members or otherwise. The Alliance was formed in June 2020 to help enterprise organizations navigate the complex modern technology landscape. It aims to guide and show the business advantage of open tech ecosystems that are Microservices based, API-first, Cloud-native SaaS and Headless. All MACH Alliance members meet certification principles that are published on the website. The MACH Alliance welcomes technology companies and individual industry experts who share the same vision for the future.

MACH Alliance Appoints New Members to Executive Board, Focuses on Diversity of Expertise and Growth in North America

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